Townsville Hospital and Health Service
About your employer
Townsville Hospital and Health Service is a leading tertiary and referral service providing high-quality healthcare to North Queensland communities. We offer a supportive and team-oriented environment where you can expand your expertise, build leadership capability, and access ongoing education and professional development opportunities.
With modern healthcare facilities, strong university partnerships, flexible work options, and the opportunity to enjoy a relaxed North Queensland lifestyle, Townsville HHS is a great place to build a rewarding career.
Competitive salary and benefits:
Base salary range: $111,993 to $121,853 p.a. (AO5n)
4 to 6 weeks annual leave with 14%-17.5% loading
*****% employer contribution to superannuation
Plus a range of salary package options to increase take-home pay may be available
Flexible working arrangements may be available
About your opportunity
As a Patient Feedback Officer,



you will play an important role in supporting positive patient experiences across Townsville Hospital and Health Service. Working as part of the Patient Feedback Service team, you will assist in coordinating consumer feedback, ensuring concerns, compliments and suggestions are addressed in a timely, respectful and person-centred manner.
You will work collaboratively with consumers, staff and service groups to support effective feedback processes, promote positive communication, and contribute to service improvement initiatives informed by consumer experiences. This is an excellent opportunity for a compassionate and customer-focused qualified to make a meaningful impact on the quality and delivery of healthcare services.
Please refer to the Role Description for further details.
Support positive patient experiences.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
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📌 Patient Feedback Officer (Townsville)
🏢 Queensland Health
📍 Townsville