Commonwealth Home Support Program (CHSP) | Toowoomba
Great with people, highly organised and looking for a role where your coordination skills genuinely make a difference?
Join Carbal's
Commonwealth Home Support Program (CHSP)
and help older people remain independent, connected and supported in their own homes and community.
Full-time, ongoing position
Monday to Friday – no regular after-hours work
Based in Toowoomba
Generous salary packaging to increase your take-home pay
Christmas shutdown period
Varied role combining client contact, administration and service coordination
Supportive and experienced CHSP team
Make a genuine difference in the lives of older community members
About the Role
Carbal is looking for an organised and people-focused
CHSP Care Coordinator
to support the day-to-day coordination of services for clients accessing our Commonwealth Home Support Program.
This is a varied role combining
client contact, administration, scheduling and service coordination
.
You'll be involved from the time a client first connects with the service — supporting enquiries, intake and onboarding, coordinating services and rosters, maintaining accurate client information and helping ensure services continue to meet each client's needs.
You'll also undertake scheduled client reviews and work closely with the broader CHSP team to make sure services are organised, responsive and running smoothly.
If you enjoy working with people, solving problems and keeping lots of moving parts organised, this could be a great fit.
Why You'll Love Working With Us
Monday to Friday – no regular after-hours work
Generous salary packaging through our Public Benevolent Institution status to increase your take-home pay
Christmas shutdown period
Supportive and culturally safe workplace
Varied role with a combination of client contact and coordination
Work within an experienced community care team
Free gym membership (conditions apply)
Employee Assistance Program




Ongoing training and professional development
Opportunity to build relationships with clients and make a meaningful difference in their lives
What You'll Be Doing
Client Intake & Coordination
Respond to client enquiries and communications
Coordinate client intake, onboarding and admissions
Complete intake documentation and ensure client information is accurate
Help clients understand and access available CHSP services
Maintain accurate and up-to-date client records in Visual Care
Service Coordination & Rostering
Coordinate and schedule CHSP services
Maintain and develop client rosters to support reliable service delivery
Work with the CHSP team to respond to changes in client needs or service arrangements
Coordinate weekly Carbal Kitchen client orders and associated administration
Maintain service data and client information systems
Client Reviews & Ongoing Support
Maintain current and compliant client files and service records
Identify changes in client circumstances or support requirements
Assist with service adjustments where required
Help ensure clients continue to receive services appropriate to their needs
The core responsibilities remain consistent with the existing position, including intake, Visual Care records, rostering, service coordination, Kitchen orders and annual client reviews.
You'll Be a Great Fit If You...
Have experience in
administration, aged care, community services, health or a similar environment
Are highly organised and comfortable managing competing priorities
Have excellent communication and interpersonal skills




Enjoy working with clients and building positive relationships
Can work independently while also being a strong team member
Are confident using computer systems and client management software, or are willing to learn systems such as Visual Care
Have strong attention to detail and understand the importance of accurate client records
Are comfortable coordinating schedules and responding when arrangements change
Are committed to culturally safe, respectful and person-centred service
Hold a current C Class Driver Licence
Hold, or are able to obtain, a Blue Card and NDIS Worker Screening Clearance
Previous experience in aged care, CHSP or community-based services
Understanding of
My Aged Care
Experience coordinating client services, appointments or rosters
Experience using Visual Care or a similar client management system
Experience supporting Aboriginal and Torres Strait Islander clients and communities
Certificate III or IV in Community Services, Aged Care or a related field
About Carbal Medical Services
Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and the broader Darling Downs.
Through our community care programs, Carbal supports older people to remain
independent, safe and connected within their homes and community
.
Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
Due to the volume of applications received, only shortlisted applicants will be contacted.
This is a non-identified position.
Our Commitment
Carbal Medical Services is committed to cultural integrity, community wellbeing and delivering holistic, culturally secure care that empowers Aboriginal and Torres Strait Islander communities.
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📌 Chsp Care Coordinator (Toowoomba)
🏢 Carbal Medical Services
📍 Toowoomba