Job Description
Service Advisor / Automotive Technical Advisor
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Working alongside the Office Manager and workshop team, this is a hands-on support role for someone with a strong mechanical background who enjoys working with customers, helping technicians and making sure jobs move smoothly. You will become an significant link between the office and workshop team.
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Key responsibilities
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Assisting with quoting and estimating larger and more complex mechanical jobs
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Using mechanical knowledge to identify additional repairs and maintenance requirements
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Explaining mechanical issues and recommended repairs to customers in a clear and professional manner
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Supporting technicians with technical advice and assistance when required
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Helping technicians diagnose and work through more difficult jobs
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Reviewing technician findings and helping determine the best repair approach
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Assisting with job allocation and workshop workflow
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Checking jobs are progressing efficiently and helping keep technicians productive
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Assisting with parts identification and communicating parts requirements to the office manager
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Providing guidance and support to apprentices
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About you
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Has a strong mechanical background and industry experience
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Has excellent knowledge of vehicle systems, repairs and servicing
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Can confidently assess and quote larger mechanical repairs
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Can read and understand technician findings and translate them into clear customer recommendations
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Has excellent communication and customer service skills
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Is confident speaking with customers and explaining technical information
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Can provide practical support and guidance to technicians
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Has strong attention to detail and organisational skills
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Can prioritise jobs and help keep a busy workshop running efficiently
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Is comfortable using workshop/job management software and computers
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📌 Service Advisor / Automotive Technical Advisor (Queensland)
🏢 Marcoola Tyre & Mechanical
📍 Queensland