Our purpose is to make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.
About BUSY...
BUSY At Work is part of The BUSY Group, a not-for-profit organisation. Presenting nearly 50 years' experience in skilling solutions and services to employers and businesses, job seekers and students, through apprenticeship support services, employment, education support programs, and vocational training.
03/09/2026
02/10/2026
Full Time - Fixed Term
Upper Mt Gravatt
Employment Services
Job Description
About the Role...
As a Claims Officer, you will be responsible for collecting and collating all documentary evidence for outcome claims, you will be responsible for claim calculations and will work closely with job seekers and employers to identify barriers that may impact ongoing employment. You will establish effective support and intervention measures to ensure the job seekers longevity in employment and provide appropriate support to job seekers and employers playing a vital role in ensuring our jobseekers maintain their employment requirements over a 26 week period. You will quality check, collect and collate the required evidence to substantiate the outcome claim for submission, as well as negotiating wage subsidies ensuring at all times that outcomes meet specific documentary evidence guidelines while meeting organisational compliance.
This role is full time, fixed term until 30 June **** with the possibility of extension based in Upper Mount Gravatt




BUSY Benefits...
Competitive salary; Circa $77k+ Super + Bonus
ACHIEVABLE
and generous bonus incentive plans
3 additional paid annual leave days – Christmas closure
Clear pathways for internal advancement
Dedicated training budget for personal and professional growth
BUSY Perks program-Paid parental Leave, retaildiscountsand access to Fitness Passport
Enjoy work that genuinelyimpactslives
Employee Assistance Programwith Sonder Wellbeing App
Work as part of a team whilst working autonomously with your clients!
Desired Skills and Experience
A bit about you...
Strong attention to detail
Desirable experience working with any sort of claims or contracts
Excellent customer and client interpersonal skills
Highly developed administrative and organisational skills
Ability to obtain a Blue Card and National Police Check with no outcomes
The BUSY Group is an organisation that prioritises the safeguarding of children and all vulnerable people by actively adopting strategies that embed a culture of zero tolerance for abuse of any kind. The appointment of successful applicants will be subject to satisfactory employment screening including criminal history and relevant working with children checks.
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.
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📌 Claims Officer (Queensland)
🏢 BUSY At Work
📍 Queensland