We are Growing - Join the Creation Homes Team!
With exciting growth ahead, we're looking for a passionate
Customer Experience Specialist
to join our Retail – Creation Homes Team.
You'll own the customer journey from Sales Acceptance through to Site Start — the central point of contact who keeps HIA Building Contracts moving, chases down councils, certifiers and finance providers, and makes sure every customer file has a clear next step. We're not just looking to fill a role, we're looking for someone who's passionate about helping customers, thrives on ownership, and wants to be part of a builder building real momentum.
Why Creation Homes?
Exciting growth and career opportunities
Supportive, collaborative team culture
Real ownership of your own pipeline, start to finish
Ongoing training and development
Award-winning builder with HIA & Master Builders recognition
If you're driven, detail-obsessed, and ready to be the person customers trust through one of the biggest purchases of their life — we'd love a confidential chat.
What You'll Be Doing
Acting as the primary point of contact for customers from Sales Acceptance to Site Start, delivering a seamless, professional pre-construction experience
Preparing, coordinating and executing HIA Building Contracts and supporting documentation — right-first-time, every time
Proactively driving your pipeline: explicit next actions, due dates, and zero stagnant files
Liaising with councils, certifiers,



developers and finance providers to keep approvals and permits moving
Partnering closely with Sales, Estimating, Drafting, Colour Selections, Construction and Finance to remove roadblocks
Escalating risks early — to protect both the customer experience and the build timeline
Maintaining accurate, audit-ready records across your CRM and workflow systems
What You'll Bring
Experience in residential construction, ideally with a volume home builder
Solid understanding of pre‐construction / pre‐site processes and QLD planning, approval and certification requirements
Experience preparing HIA contracts and REIQ documentation
Confidence managing a high‐volume, deadline-driven pipeline with multiple stakeholders
Exceptional attention to detail — this role is judged on documentation quality as much as customer rapport
A customer‐first mindset paired with genuine ownership and follow‐through
Comfort using CRM and workflow management systems
What's on Offer
$85,000–$95,000 + Super, based on experience
Full-time, Monday to Friday — no weekend work
Based in Hamilton, QLD — join a collaborative Retail Workflow team
A role with real ownership: your pipeline, your customers, your outcomes
Genuine career pathway within a growing residential builder
Ready to Own the Pre-Site Journey?
Even if you're not actively looking, we're curious what you could contribute to the Creation Homes team. We're open to conversation.
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📌 Customer Experience Specialist (Queensland)
🏢 Creation Homes
📍 Queensland