Job Description
Medical Secretary/ Practice Administrator
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Sydney Voice & Swallowing – St Leonards Park NSW
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Medical Secretary / Practice Administrator – Specialist ENT Practice
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Part time or Full-time
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Sydney ENT Specilists are an established specialist ENT and laryngology practice providing high-quality care across three Sydney locations.
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We are looking for an experienced Medical Secretary / Practice Administrator to join our established administrative team.
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This is not an entry-level reception role. We are looking for someone with solid experience in medical administration who can work confidently and independently, manage day-to-day responsibilities with minimal supervision, and contribute positively to a small, busy specialist practice.
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You will work alongside our Practice Manager, Senior Administrator and junior administrative staff, supporting our ENT surgeons and helping ensure the smooth running of clinics across multiple locations.
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Key responsibilities
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Managing specialist clinic bookings and schedules
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Reception and patient communications
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Coordinating referrals, correspondence and results
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Surgical and theatre bookings
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Medicare, DVA, health fund and private billing
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Processing payments and accounts
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Liaising with hospitals, referring doctors and allied health professionals
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Managing patient enquiries and resolving routine administrative issues
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Maintaining accurate electronic medical records
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Supporting efficient clinic flow




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Assisting with general practice administration
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Working collaboratively across our Green Square, St Leonards and Drummoyne locations
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About you
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We are looking for someone who already understands the demands of working in a busy medical practice and can contribute from the outset.
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You will ideally be:
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Experienced in medical reception, medical secretarial or specialist practice administration
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Organised, dependable and attentive to detail
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Comfortable working independently and using initiative
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Able to prioritise competing demands in a busy clinic
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Confident communicating with patients, doctors, hospitals and other healthcare providers
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Professional, approachable and calm under pressure
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Comfortable working as part of a small team
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Willing to take ownership of tasks and follow problems through to completion
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Experience
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Ideally you will have:
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At least 2–3 years of medical administration or medical secretarial experience
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Previous experience in a specialist or surgical medical practice
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Experience with appointment management, billing and patient administration
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Experience coordinating surgical or theatre bookings — desirable
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Familiarity with Genie practice management software — strongly preferred
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Experience with Xero or similar accounting software — advantageous
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ENT experience — advantageous but not essential
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Applicants with strong experience using another specialist medical practice management system are also encouraged to apply.
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The role
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We are open to either part-time or full-time employment for the right person.
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This role would suit an experienced medical administrator who does not necessarily want a management position but is looking for a stable, interesting role with greater responsibility than a standard reception position.
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You will be joining an established team with experienced administrative support already in place, while still having the autonomy to manage your own responsibilities.
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There is scope for the role to develop over time according to your experience, strengths and interests as the practice continues to grow.
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What we offer
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Part-time or full-time flexibility
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An established and supportive administrative team
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A varied role within a specialist surgical practice
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The opportunity to work independently without carrying practice-management responsibility
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Exposure to a broad range of specialist ENT and laryngology work
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Opportunity for the role to evolve as the practice grows
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Competitive remuneration based on experience
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📌 Medical Secretary/ Practice Administrator (New South Wales)
🏢 Sydney Voice & Swallowing
📍 New South Wales