Firstmac hasgrown from a small family business of 2 people to become one of Australia's leading lenders with more than 600 team members worldwide in 46 years.
About the Position
We are seeking dynamic and experienced Home Loan Support Professionals to join our rapidly growing broker-introduced business. In this role, you will play a pivotal part in delivering exceptional support across the home loan application process, helping us provide outstanding experiences for both brokers and their clients.
As a Broker Associate, you will be integral to the end-to-end home loan journey, supporting brokers through each stage of the application process. This includes managing a high volume of inbound enquiries and proactively making outbound calls to ensure timely, accurate, and efficient service.
This team operates under a hybrid working arrangement, combining time in our Brisbane CBD office with the flexibility of working from home. All initial training is conducted in office, to ensure you have access to the support, resources and guidance needed to succeed from day one.
Some of the key responsibilities include:
Provide prompt and accurate responses throughout the home loan application process whilst managing high call volumes;
Manage a pipeline of home loan applications simultaneously;
Liaise directly with varying parties to obtain applicable information, documentation or clarification as required;
Deliver exceptional loan application support and service and pro-actively manage escalations, ensuring all relevant parties are across any potential issues which require action and/or resolution;
Meet all SLA's and ensure stakeholder expectations are met.
About You
This role is ideal for driven and experienced professionals with a background in home lending,



along with a proven track record in quick-paced sales support and service environments.
Ideally a minimum of 2 years experience in a fast paced and high-volume home lending environment;
Solid understanding of mortgage deals, credit principles and loan application documentation;
Strong problem solving abilities to ensure quick workable solutions throughout the process;
Attention to detail with a focused approach and driven work ethic; and Continually maintain exceptional levels of support and service delivery.
About Our Company
The Firstmac Group is an award-winning leader in lending in Australia for home and car loans, with brands Firstmac, loans.com.au, CarLoans.com.au and car-buying serviceOnlineAuto.com.au. We're also leading the way in finance and property news with our media arm Infochoice Group including comparison site Savings.com.au, Your Investment Property Magazine and Your Mortgage.
At Firstmac, we're proud to offer a workplace where our people feel supported, connected, and empowered to grow. Our culture is built on teamwork, community spirit, and genuine opportunities to develop your career.
Here's what you can look forward to when you join us:
Friendly, social team with regular events and social club activities
Exclusive staff perks through our Brisbane Broncos partnership, meet and greets and prize draws throughout the season
Flexible work arrangements and access to our Employee Assistance Program to support the wellbeing of staff and their families
Training, development, and leadership programs to support career growth
One annual paid volunteer day to contribute to a cause you care about and quarterly community initiatives where staff come together to support local organisations.
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📌 Broker Support Associate - Home Lending (Queensland)
🏢 Firstmac
📍 Queensland