Job Description
We are seeking multiple Level 1 Service Desk Analysts to join a large and diverse IT environment based in Logan. This is an excellent opportunity for customer-focused IT support professionals who enjoy helping end users, resolving issues, and contributing to service improvements.
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Working within a collaborative Service Desk team, you'll play a key role in reducing ticket backlogs, improving service levels, and delivering a positive support experience across a broad user base.
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Responsibilities
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Provide first-line IT support and incident triage
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Log, diagnose and resolve technical issues
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Support Microsoft technologies including Outlook and Teams
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Troubleshoot hardware and peripheral issues
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Escalate complex incidents where required
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Deliver exceptional customer service and clear communication to users from diverse backgrounds




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About You
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Previous Service Desk or IT Support experience
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Strong customer service and communication skills
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Knowledge of Outlook, Teams, Windows and hardware troubleshooting
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Experience in a council or large corporate environment will be highly regarded
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Able to start immediately or at short notice
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What's on Offer
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3-month contract with potential for extension
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100% onsite role in Logan Central
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Flexible remote days available occasionally when required
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Rotating shifts: 7:00am to 4:00pm or 8:00am to 5:00pm
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Supportive team setting within a large and complex organisation
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📌 Service Desk Analyst (Queensland)
🏢 Data#3
📍 Queensland