Job Description
Customer Service Representative - Part-time - NSW Government
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Part-time approx. 17 hours per week | 2 month temp role
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NSW State Government Role | $37.5per hour
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Immediate Start | Penrith Location
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Part-time approx. 17 hours per week | 2 month temp role
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NSW State Government Role | $37.5per hour
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We are seeking customer-focused individuals to join a NSW Government service centre team as a Digital Service Representative. In this face-to-face role, you will support customers as first point of contact, provide guidance whilst using online services and technology and assist to create positive digital customer experiences.
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About the role
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Provide professional, friendly service to customers visiting the service centre, with a focus on guiding them to use digital channels.
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Assist customers with complex transactions, resolve complaints where possible, and escalated unresolved issues through the appropriate channels.
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Support customers to adopt online services by providing clear advice,



education and hands‐on assistance with digital tools.
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Monitor digital performance in the service centre and take initiative to drive usage and improve service outcomes.
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About you
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Proven experience in a customer-facing role (call centre, administration, retail or similar).
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Excellent written and verbal communication skills and strong email etiquette.
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Previous experience in an office setting with intermediate computer skills
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Technically savvy with the ability to quickly learn new systems and software.
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Own transport as travel between service centre locations may be required.
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What's next
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Applications will be reviewed for this role and only suitable applicants will be contacted
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We also encourage you to visit our website and create a job alert that will immediately flag you when new opportunities appear

📌 Customer Service Representative - Part-Time - Nsw Government (New South Wales)
🏢 Alexander Appointments
📍 New South Wales