Tecala is an award-winning national ICT managed services provider. We work hard to help our customers transform their businesses through the innovative use of technology and need more outstanding people to join our vibrant and growing team.
We have been certified as a Great Place to Work for ****, ****, **** and **** ranked in the top 10 of Australia's Best Workplaces in Technology ****, ranked #19 in Australia's Best Workplaces List for ****, and been recognised as Australia's #1 Managed Service Provider and ranked #29 globally in the **** MSP 501, Channel Futures' industry-leading benchmark for high-performing MSPs worldwide.
We pride ourselves on our reputation for quality and consistently delivering the right solution for our customers. You have the opportunity to become part of a supportive team, working together to provide solutions that make a difference to our broad customer base. If you are passionate about technology and motivated by assisting customers in improving their ICT operations, you will thrive with us.
ABOUT THE ROLE:
As a Systems Engineer, you will be responsible for ensuring timely, high-quality delivery of engineering tasks as advised by management and escalation within the Tecala Operations Centre. You will be accountable for the daily operation of customers' back-end systems, including availability and reliability, which are essential to the business's success and overall customer satisfaction.
Secondary functions of the role include the deployment of Managed Services customers and our internal projects on time and budget, along with service improvement within the Tecala Operations Centre.
The client-facing nature of this role requires that oral and written communication skills are of utmost importance, as is the ability to get "hands-on" when needed.
Key responsibilities will include (but not limited to):
Proactive and Reactive Level 3 engineering tasks.
Delivery of Managed Services projects with assistance from the PMO.
Monitoring, analysis and review of the available monitoring toolsets.




Managing and monitor all installed customer systems and infrastructure.
Installing, configuring, testing and maintaining operating system, application and system management tools.
Maintain security, backup, and redundancy strategies.
Write and maintain custom scripts to increase system efficiency and lower the human intervention time.
Process improvement focusing on tools, hardware and software used by the SOC.
Timely recording of all activities within the company's ITSM platform.
Occasional presales and service delivery management tasks.
Required skills and experience:
Experience working for an MSP / SI in the delivery of support services (core infrastructure, networks, cloud, security etc).
Industry experience in a third level engineering position and in delivery of ICT projects.
Sound understanding of ITIL Framework.
Demonstrable time management & effort capture skills. Exemplary communication skills.
WHAT WE CAN OFFER YOU
Inclusive paid parental leave policy that supports all parents & carers
Access to ongoing Learning & Development opportunities including self paced learning through our learning management system.
Paid certifications and remuneration incentive to get upskilled / certified to support your development
Access to Career Pathways so you can continue to build a career in the business.
Reward & Recognition Program where you can also thank and reward your team mates
Hybrid and flexible working model
Employee discounts – Access discounted rates and offers from a variety of providers, including health insurance and IT Hardware.
Employee Assistance Program (EAP)
Note: As an essential part of our hiring process, you will be required to undertake a National Criminal History Check.
We foster an inclusive and diverse work environment where our people can be themselves. Every idea and perspective is valued so that our services reflect the companies we support. We welcome diversity in all its forms, and so we welcome applications from suitably qualified candidates across the range of underrepresented communities.
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📌 Systems Engineer (New South Wales)
🏢 Tecala
📍 New South Wales