Senior Business Analyst- HCM Transformation
Major
3–4 year HCM transformation and business reform program
Lead
Future Operating Model design and business reform
activities
Senior stakeholder role requiring strong influencing skills and resilience to significant push-back
Help shape future HR services, processes, data and operating models before technology decisions are finalised
Our client is a large NSW Government organisation undertaking a significant, multi-year transformation of its Human Capital Management (HCM) environment. The program has been under development for a number of years and is now entering an important phase of transformation, following a renewed executive direction and focus on establishing a sustainable future operating model. The program is not simply a technology implementation. It is focused on understanding how HR services, processes, data and ways of working need to operate in the future, identifying what can be improved or retained, and determining what needs to be fundamentally redesigned. Technology selection will follow this business and operating model work. The program is therefore technology-agnostic at this stage, with future HCM technology options to be assessed against the organisation's future requirements.
Role Description
The Senior Business Analyst will play a key role in defining and shaping the future state of the organisation's HR operating environment. Working across the Future Operating Model and Business Reform pillars of the program, the role will engage with senior business stakeholders and subject matter experts to understand the current environment, challenge existing assumptions, identify opportunities for reform and translate future business needs into clear requirements and design outcomes. A key part of the role will be working within a complex stakeholder environment where there may be significant attachment to existing processes, systems and ways of working. The successful candidate will need to be comfortable challenging established thinking, managing resistance and influencing senior stakeholders towards future-state outcomes. This is a transformational business analysis role rather than a conventional implementation BA position.
Responsibilities
Lead business analysis activities across the Future Operating Model and Business Reform workstreams
Engage with senior executives, HR leaders, SMEs and other stakeholders to understand current capabilities, processes, services, data and operational constraints
Analyse the existing HCM environment and identify what should be retained, improved, redesigned or fundamentally transformed
Facilitate complex workshops and discussions to establish future-state requirements, operating models, processes and service outcomes




Challenge existing assumptions and facilitate constructive conversations where stakeholders have strong views or resistance to change
Translate strategic business objectives into clear, structured and actionable business requirements
Develop and document current-state and future-state operating models, processes, services and requirements
Identify gaps between the current environment and the organisation's desired future state
Work with stakeholders to define the capabilities, processes, information and services required to support the future operating model
Analyse existing HR data and processes to determine what can be accommodated within a future solution and where fundamental redesign may be required
Ensure business requirements are technology-agnostic and focused on business outcomes ahead of future HCM technology selection
Provide business analysis input to future solution and technology considerations, including potential SaaS HCM platforms
Maintain strong traceability between strategic objectives, business reform, future-state design and detailed requirements
Identify dependencies, risks, assumptions and issues that may impact future-state design and program outcomes
Work collaboratively with architecture, technology, change, data and program teams as the transformation progresses
Produce high-quality business analysis artefacts, including process models, requirements, future-state designs, workshop outcomes and decision papers
Support executive and governance forums by providing clear analysis and evidence-based recommendations on business requirements and reform opportunities
Skills and Experience
Significant experience as a Senior Business Analyst / Lead Business Analyst on major business transformation programs
Demonstrated experience working on complex organisational, operating model, business reform or service transformation initiatives
Strong experience working with senior executives and challenging stakeholder environments, including situations involving significant resistance or competing views
Demonstrated ability to influence, challenge and facilitate agreement with stakeholders who may be strongly attached to existing processes, systems or ways of working
Strong experience defining future-state operating models, business processes, capabilities and requirements




Demonstrated experience analysing complex legacy environments and determining what should be retained, improved, replaced or fundamentally redesigned
Experience within HCM, HRIS, HR services or workforce transformation environments highly desirable
Experience working across complex HR processes, services, data and operating models
Strong requirements elicitation, analysis, documentation and traceability skills
Exceptional workshop facilitation and stakeholder engagement capability
Ability to operate comfortably between strategic transformation discussions and detailed hands‐on BA delivery
Demonstrated experience working in large, complex organisations with multiple stakeholder groups and established ways of working
Strong analytical capability, with the ability to work through ambiguity and develop structure where there is no established framework
Experience contributing to large-scale SaaS or enterprise technology transformation programs advantageous
Experience with HCM platforms such as SAP SuccessFactors, Oracle HCM or equivalent advantageous, but the program is technology-agnostic at this stage
NSW Government or large public sector experience highly desirable
Consulting or transformation advisory experience advantageous
What will make you successful?
The successful candidate will be a genuine transformation BA, rather than someone whose experience is primarily limited to documenting requirements for an established technology solution. You will be comfortable asking difficult questions, challenging established ways of working and working with senior stakeholders who may not initially agree with the direction of change. You will bring the maturity to understand that successful transformation is not simply about implementing new technology — it is about establishing the right future operating model, processes, services and requirements first, and then determining the technology that can best support that future state.
At AAR Consulting Group we embrace diversity, inclusion, and equal prospect.
We encourage and support applications from people with a disability.
Keywords: Senior Business Analyst, Lead Business Analyst, HCM, HRIS, HR Transformation, Business Transformation, Business Reform, Future Operating Model, Target Operating Model, TOM, Operating Model Design, Service Transformation, Organisational Transformation, Business Process Transformation, Requirements Gathering, Requirements Analysis, Future State, Current State, Process Mapping, Business Requirements, Senior Stakeholder Management, Stakeholder Engagement, Change, Transformation, SaaS, HCM SaaS, SAP SuccessFactors, Oracle HCM, HR Technology, HR Services, Workforce Transformation, NSW Government, Public Sector, Consulting
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📌 Senior Business Analyst- Hcm Transformation (New South Wales)
🏢 AAR Consulting Group
📍 New South Wales