Customer Service, Administration, Office Production Assistant
The Account Manager plays a key role in ensuring orders are processed smoothly and accurately within the Logo Line system, working closely with both customers and production to meet delivery timelines and customer expectations. As the primary point of contact for our customers, Account Managers play a huge role in bringing our values to life every day.
Key responsibilities
Check data entry for accuracy against customers PO and Logo Line System/Tencia
Liaise with customers to ensure delivery dates are met
Maintain working knowledge of Tencia
Arrange PP samples when required
Check artwork for accuracy against customers supplied Artwork and Logo Line Internal Art File
Maintain a good understanding of Adobe Illustrator and artwork processes
Provide artwork mock‐ups and proofs to customers
Maintain inbox and respond to requests in a timely manner
Monitor and follow up on the task list daily to ensure orders are at the correct status and despatch dates remain current
Send payment requests for orders
About the role
The Account Manager plays a key role in ensuring orders are processed smoothly and accurately within the Logo Line system, working closely with both customers and production to meet delivery timelines and customer expectations. As the primary point of contact for our customers, Account Managers play a huge role in bringing our values to life every day.
Key responsibilities
Check data entry for accuracy against customers PO and Logo Line System/Tencia
Liaise with customers to ensure delivery dates are met




Maintain working knowledge of Tencia
Arrange PP samples when required
Check artwork for accuracy against customers supplied Artwork and Logo Line Internal Art File
Maintain a good understanding of Adobe Illustrator and artwork processes
Provide artwork mock‐ups and proofs to customers
Maintain inbox and respond to requests in a timely manner
Monitor and follow up on the task list daily to ensure orders are at the correct status and despatch dates remain current
Send payment requests for orders
Skills & Experience
Strong customer service and communication skills, with the ability to communicate clearly and professionally with customers and internal teams.
Excellent attention to detail, particularly when processing orders, checking product specifications and reviewing artwork.
Proficiency in Adobe Illustrator and artwork preparation. On-the-job training will be provided where required.
Ability to manage multiple tasks, meet deadlines and prioritise effectively in a busy environment.
Reliable, proactive and organised, with a robust focus on following up outstanding tasks and communications.
Team‐oriented and flexible, with a willingness to assist across different areas of the business when required.
Understanding of promotional product decoration methods, including:
Pad printing, Screen printing, Sublimation, Digital printing, Laser engraving, Transfers.
Excellent working knowledge of the Microsoft Office Suite, including:
Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Teams
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📌 Customer Service, Administration, Office Production Assistant (Queensland)
🏢 Logo-line Australia
📍 Queensland