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Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
Description and Requirements
Customer Satisfaction Management:




Identify and analysis customer's concerns and issues; and develop improvement plan to meet customer satisfaction
Build and maintain customer relationship
Provide support to resolve customer issues
Work with sales, pre-sales and product support team to address customer concern on product issue
Services Partner Management:
Manages service partners to deliver maintenance services to Lenovo customer
Manage service partner's costs and drive service delivery performance
Develops service quality improvement and enhancement plans to improve efficiency and achieve cost saving
Business and Process Management
Responsible for ANZ maintenance service business profit and lost
Identifies any cost saving opportunities and drives cost saving initiatives
Streamline and provide recommendation to improve the maintenance service process
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📌 Service Delivery Manager (New South Wales)
🏢 Lenovo
📍 New South Wales