Job Description
We are seeking an experienced Senior Lead Improvement Specialist to lead a comprehensive diagnostic review of operational processes within a Queensland Government organisation. This role will drive process analysis, stakeholder engagement, workshop facilitation and the development of practical, evidence-based recommendations to improve efficiency, consistency and customer outcomes.
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Our client is a well-regarded Queensland-based organisation delivering critical services to communities across the state. They are committed to continuous improvement and are seeking an experienced improvement practitioner to lead a targeted operational review focused on identifying practical, sustainable efficiencies.
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Description
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As the Senior Lead Improvement Specialist, you will lead a structured diagnostic review of operational processes, applying proven continuous improvement methodologies to identify inefficiencies, bottlenecks and opportunities for optimisation.
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Key responsibilities include:
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Leading end-to-end diagnostic reviews of operational and service delivery functions.
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Defining project scope, methodologies, stakeholder engagement plans and review frameworks.
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Conducting process mapping, workflow analysis and root cause assessments.
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Analysing quantitative and qualitative data to identify improvement opportunities.
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Facilitating workshops, interviews and stakeholder consultation sessions.
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Developing practical recommendations and improvement roadmaps.
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Preparing executive-level reports, presentations and business cases.
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Managing risks, dependencies and governance requirements throughout the review.
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Providing expert advice to senior leaders on operational efficiency and business improvement strategies.
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Driving stakeholder alignment and fostering a culture of continuous improvement.
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Profile
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To be successful, you will bring extensive experience leading business improvement, operational excellence or transformation initiatives within complex organisations.
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You will have:
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Demonstrated experience leading diagnostic reviews, operational improvement programs or business transformation initiatives.
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Lean Six Sigma Green or Black Belt certification (or equivalent improvement methodology certification).
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Strong expertise in process mapping, workflow analysis and root cause investigation.
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Experience developing business cases, recommendations and implementation roadmaps.
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Outstanding stakeholder engagement, facilitation and influencing skills.
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The ability to translate complex findings into clear, actionable recommendations.
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Solid analytical and problem-solving capabilities.
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Experience presenting findings and recommendations to executive stakeholders.
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Previous experience within government, regulated industries, financial services, grants, claims, lending or other high-volume service environments will be highly regarded.
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Job Offer
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Competitive hourly rate contract.
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High-profile Queensland Government project.
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Opportunity to work autonomously and influence senior decision-making.
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Meaningful work focused on improving outcomes for Queensland communities.
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Brisbane-based engagement with a collaborative stakeholder environment.
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Immediate opportunity to make a measurable impact through operational excellence initiatives.
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📌 Senior Lead Improvement Specialist (Queensland)
🏢 Michael Page
📍 Queensland