Public Sector People are working with a Sydney local council to recruit for an experienced Enterprise Application Specialistto join their team on a contract basis. This is an immediate start opportunity supporting key business systems across council operations.
About the Role:
As an ICT Application Support Officer, you will provide frontline support and resolve incidents and service requests related to
TechnologyOne (OnCouncil)
systems - with a focus on
Ci Anywhere (CiA)
and
Ci
environments.
You will work closely with internal stakeholders to ensure system performance and support ongoing process improvements.
What you'll be doing:
Experience supporting, administering and improving enterprise applications, ideally TechnologyOne OneCouncil or similar ERP systems.
Experience configuring and supporting application workflows (BPAs), permissions, integrations, automations and business processes.
Ability to gather, analyse and document business, functional and technical requirements with SMEs, vendors and technical teams.
Strong stakeholder management skills, acting as the link between business users, technical teams and third-party vendors.




Experience analysing processes, workflows and application performance to identify risks, gaps and improvement opportunities.
Experience supporting UAT, functional, regression and integration testing.
Strong understanding of ITIL-based incident, problem, service and change management.
Experience supporting SaaS/cloud applications, including vendor-managed upgrades, releases and service performance.
Ability to maintain application documentation, process maps, integrations, controls and support procedures.
Experience with access reviews, permissions governance, audit actions and risk remediation.
Strong experience supporting
TechnologyOne OnCouncil
Proficient in
Ci Anywhere (CiA)
and legacy
Ci
environments
Experience managing and resolving service tickets
Essential Skills & Experience:
Robust experience supporting
TechnologyOne OnCouncil
Proficient in
Ci Anywhere (CiA)
and legacy
Ci
environments
Experience managing and resolving service tickets
#J-*****-Ljbffr

📌 Enterprise Application Specialist (New South Wales)
🏢 Public Sector People
📍 New South Wales