Job Description
New short-term opportunity for an experienced Receptionist in North Brisbane. Your new company Hays is partnering with a well-regarded healthcare service provider seeking an experienced Administration Officer & Receptionist to support a busy Allied Health clinic. This opportunity is ideal for a customer-focused administrator who enjoys working in a rapid-paced environment and delivering exceptional service to clients and healthcare professionals.
n
What you'll need to succeed
n
n
Previous experience in a reception, administration, customer service, or medical administration role
n
Strong communication and interpersonal skills
n
Excellent organisational skills and attention to detail
n
Ability to manage competing priorities in a busy environment
n
Confidence using databases, Microsoft Office, and appointment scheduling systems
n
Experience within healthcare, allied health, medical, or community services environments will be highly regarded
n
n
Client Service
n
n
Welcoming clients and providing a professional front-of-house experience
n
Managing inbound phone calls and responding to client enquiries
n
Monitoring shared inboxes and call registers, ensuring timely follow-up
n
Promoting Allied Health services and providing information to clients
n
Liaising with medical practitioners,
allied health professionals, and health funds
n
Escalating enquiries and requests to the appropriate team members when required
n
Managing client feedback and maintaining positive client relationships
n
Scheduling appointments and coordinating clinician calendars
n
n
Administration
n
n
Processing payments, receipts, invoicing, and third-party billing
n
Maintaining banking records and completing daily reconciliations
n
Assisting with weekly banking activities
n
Updating and maintaining accurate client records and databases
n
Reviewing clinician schedules and actioning booking requests
n
Managing payment schedules and membership records
n
Processing DVA and related service invoicing
n
Ordering office and clinic supplies
n
Assisting with the overall presentation and organisation of the clinic
n
n
What you'll get in return
n
n
Attractive hourly rate
n
Part‐time hours, Tuesday to Friday, 8:00am to 4:00pm
n
Initial 2-week assignment with immediate commencement and potential to extend
n
Opportunity for extension based on business requirements
n
Potential pathway into a permanent full‐time position
n
Supportive and collaborative team environment
n