Customer Service Officer
Location: Grafton
Full time hours, Monday - Friday
Duration: ASAP start
We are partnering with a prominent NSW Government Department seeking a motivated Customer Service Officer to join their fast-paced contact centre team. In this role, you'll play a key part in delivering high-quality customer support and administrative services to internal and external stakeholders.
Your day to day:
Handling a high volume of inbound calls and providing accurate, timely support to customers
Responding to complex enquiries and assisting customers with account access, and system-related issues via phone, live chat, and online channels
Providing clear, patient, and professional guidance to resolve customer queries efficientlyAccurately processing transactions and updating customer information across internal systems




Working collaboratively within a team workplace to support service delivery and continuous improvement
About You:
Demonstrated experience working in a fast-paced contact centre, customer service, or administration setting.
Strong communication and problem-solving skills with a customer-focused approach.
Ability to manage multiple systems and competing priorities simultaneously.
High attention to detail and ability to follow processes and procedures accurately.
Experience working towards KPIs and service delivery targets.
A collaborative team player with a positive attitude and willingness to learn.
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📌 Customer Service Officer (South Grafton)
🏢 Talent Connect Australia
📍 South Grafton