Job Description
Partner Pacific Pty Ltd – Ferntree Gully VIC
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Partner Pacific is a growing supplier of consumer ventilation and laundry products. We distribute cutting-edge product solutions via hardware, home improvement, plumbing, roofing, electrical, building trade and direct channels.
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Our team brings a suite of competencies in strategy, sales, marketing, product development and logistics - centered around exceptional customer service. Through innovation, our team seeks to drive profitable growth for our partners by delivering simple, healthy and sustainable home solutions to our customers.
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The Role
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Working from our Ferntree Gully premises, we are seeking a driven and problem solving Customer Service Co-ordinator to join our organisation in a full-time role.
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Responsibilities
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Being the first point of contact for our customers and handling queries re product details, availability and pricing
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Processing orders, invoicing and confirming details with customers
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Assisting customers who come on site and facilitating any sales that may occur within the showroom
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Assisting with maintaining the office, including ordering supplies and co-ordinating mail and deliveries
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Updating websites as required and assisting in the preparation of communication materials for customers
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Role requirements
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Several years experience in a similar role. Experience with hardware, trade and/or building industry customers would be advantageous
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A minimum of 2-3 years of customer service experience is required for this position
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Excellent interpersonal (verbal and written) skills, with the ability to build relationships with a diverse range of stakeholders
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A strong eye for detail and the ability to work autonomously and within a team environment
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Initiative and problem solving skills
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Strong Microsoft Office skills - with xero exposure advantageous
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Experience with CRM software is advantageous (not essential)
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Australian work rights are required for this position
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What we offer
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At Partner Pacific you will join an enthusiastic and professional team. We offer an attractive remuneration package with comprehensive training provided in a supportive environment.
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Opportunity to progress your career and gain management experience in a growing company.
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📌 Customer Service Co-Ordinator (South Australia)
🏢 Partner Pacific
📍 South Australia