Develop Standard Operating Procedures for a Case Management System
We are seeking an experienced Technical Writer to support a major Case Management System implementation and business transformation program.
Key Responsibilities
Develop Standard Operating Procedures, work instructions and operational guidelines.
Document future-state business processes for a recent Case Management System.
Facilitate workshops with subject matter experts to capture processes and requirements.
Produce knowledge articles, fact sheets and client correspondence templates.
Review and edit content to ensure accuracy, consistency and plain-English communication.
Key Skills and Experience
Strong experience as a Technical Writer developing operational documentation and business process artefacts.
Experience supporting technology implementations or business transformation programs.
Case Management System or workflow platform implementation experience.
Victorian Government, statutory authority or broader public sector experience.
Excellent writing, editing and proofreading skills.
What's in it for you:
3 Month Contract
Government Agency
#J-*****-Ljbffr

📌 Technical Writer (Melbourne)
🏢 Talent
📍 Melbourne