Job Description
Customs Operations & Administration Clerk
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We are looking for a motivated and organised Customs Operations & Administration Clerk to join our team. This is a varied role supporting the day-to-day activities of our Customs Operations team. You'll assist with the administrative and operational processes that help keep import shipments moving, working with clients, shipping lines, freight forwarders and other industry service providers. Most communication with clients and service providers is conducted electronically, either by email or through online industry portals. The role also incorporates technology and automated tools to assist with tasks such as job registration and processing.
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Key responsibilities
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Liaising electronically with shipping lines, freight forwarders and other service providers regarding freight and port charges, transhipment details and vessel arrival information
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Liaising with clients to obtain documentation required for customs and import processing
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Arranging payment of relevant charges and obtaining Delivery Orders
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Monitoring the receipt of original Bills of Lading and other required documentation
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Using automated tools to assist with job registration and processing
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Invoicing and data entry associated with Customs Operations
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Maintaining accurate information within our operating systems
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Assisting the Customs Operations team with documentation and other operational requirements
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Answering and redirecting occasional incoming telephone calls
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Occasionally collecting or delivering documents as required
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About you
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Experience in customs, freight forwarding, shipping, logistics or a related environment
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An understanding of customs or import operational procedures
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Experience using Expedient or other industry-related software
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Solid administrative or operational processing skills
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A high level of attention to detail and accuracy
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Confidence using technology and learning new systems
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The ability to communicate professionally with clients and service providers
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A proactive approach to work and willingness to learn
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A current driver's licence
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Experience in customs, freight forwarding, shipping or logistics would certainly be an advantage, but we don't expect every applicant to tick every box.
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We recognise that finding someone with experience across every aspect of this role can be difficult. Training will be provided for the right person who brings the right attitude, aptitude and transferable skills, even if they don't have experience in every area of the position.
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About us
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We are an established customs brokerage and freight forwarding business providing international freight and customs services to Australian importers and exporters. We pride ourselves on providing professional, responsive service and developing long-term relationships with our clients.

📌 Customs Operations & Administration Clerk (Queensland)
🏢 LC LOYNES & ASSOCIATES
📍 Queensland