Job Description
The Weigh Auto Group is seeking an experienced Service Advisor to join our team in Rockhampton Queensland. As a Service Advisor, you will play a vital role in ensuring our customers receive exceptional service and support for their automotive needs. This full-time position offers the opportunity to work in a dynamic and customer-focused environment within the Automotive Trades industry.
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What you'll be doing
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Greet and assist customers in a professional and friendly manner
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Actively engage with customers, understand their vehicle service requirements and provide recommendations
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Effectively communicate with the service team to coordinate repairs and maintenance, ensuring timely and high-quality service delivery
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Maintain accurate records of customer interactions, work orders and vehicle histories
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Provide updates to customers on the status of their vehicle and any additional work required
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Assist with booking and scheduling service appointments to maximise workshop efficiency
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What we're looking for
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Proven experience as a Service Advisor or similar customer-facing role within the automotive industry
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Strong communication and interpersonal skills, with the ability to build rapport and effectively interact with customers
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Excellent problem-solving and critical-thinking skills
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Proficient in using automotive service software and systems to manage repair orders and customer records
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A passion for providing exceptional customer service and a commitment to exceeding customer expectations
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Flexibility to work in a fast-paced workplace and adapt to changing customer needs
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What we offer
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Competitive salary and opportunities for career progression
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Comprehensive training and development programs to enhance your skills
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Access to a range of employee discounts and benefits
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A supportive and inclusive work environment that values teamwork and collaboration
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About us
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With a strong reputation for quality and customer service, we are committed to helping our customers maintain and enhance their vehicles. Join our team and be a part of our continued success in the Automotive Trades industry.

📌 Service Advisor (Rockhampton)
🏢 Weigh Auto Group
📍 Rockhampton