Job Description
Darling Downs and West Moreton Primary Health Network – Blackstone QLD
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Full time
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We are seeking friendly, organised and proactive Medical Receptionists to join the HelloDR team, working across our clinic network.
n As one of the first points of contact for our patients, you will play an important role in creating a welcoming, professional and positive experience across our clinics.
n You will support the day-to-day operations of our clinics and work closely with our doctors, nurses and wider healthcare teams.
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KEY RESPONSIBILITIES
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Your responsibilities will include:
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Welcoming patients and providing friendly, qualified service
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Managing appointments, bookings and patient enquiries
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Answering and managing incoming phone calls
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Processing billing, payments and Medicare-related administration
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Maintaining accurate patient information and records
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Supporting doctors, nurses and other members of the healthcare team
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Assisting with general reception and clinic administration
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Contributing to organised, efficient and welcoming clinic environments
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Representing the HelloDR brand and our commitment to a positive patient experience
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Working flexibly across HelloDR locations as required
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ABOUT YOU
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We are looking for someone who enjoys working with people, takes pride in providing excellent service and can remain organised in a busy healthcare environment.
n Previous General Practice experience is highly regarded; however, we would also love to hear from people with strong backgrounds in administration or reception-based customer service who are looking to move into healthcare.
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You will also have:
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Strong communication and interpersonal skills
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Excellent organisational skills and attention to detail
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The ability to multitask and work efficiently in a fast-paced environment
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A professional, reliable and patient-focused approach
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Knowledge of Best Practice software, highly regarded
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Experience using Microsoft Teams, highly regarded
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Basic knowledge of medical terminology, highly regarded
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Confidence using Microsoft Office and general computer systems
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Availability to work across clinic operating hours, with shifts scheduled between 7:00am and 9:00pm Monday–Friday, and 7:00am and 6:00pm on weekends
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Flexibility to work a combination of weekday and weekend shifts across our clinic network as required
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📌 Medical Receptionists (Queensland)
🏢 Darling Downs and West Moreton Primary Health Network
📍 Queensland