About DRA Global
DRA Global Limited (DRA or the Company) is an international multi-disciplinary engineering, project delivery and operations management group, predominantly focused on the mining, minerals and metals industry.
The Group has an extensive track record spanning four decades across a wide range of commodities.
DRA's teams have deep expertise in the mining, minerals and metals processing industries, as well as related non-process infrastructure such as, water, and energy solutions.DRA covers all major mining centres with offices across Africa and the Middle East, North and South America, and Asia-Pacific.
About the Role
IT Technician - Level 1
Reporting to the Desktop Support Lead you will provide frontline technical support and assistance toend-users, troubleshoot hardware and software issues, install and maintain IT equipment ensuring the smooth operation of IT systems to support daily operations across the APAC region.
The role is offered on a casual full-time basis at our Brisbane CBD office.
Key duties
Provide first-level technical support to end-users via phone, email, or in person, resolvinghardware, software, and network issues promptly and effectively
Troubleshoot desktops, laptops, printers, peripherals, and mobile devices to diagnose andresolve technical problems
Escalate complex issues to higher-level support teams or vendors as necessary, ensuringtimely resolution and minimal disruption to operations
Install, configure, and deploy desktop computers, laptops, software applications, andperipheral devices according to company standards and procedures
Conduct hardware upgrades, replacements, and repairs as needed, ensuring compatibilityand functionality with existing systems and network infrastructure
Perform routine maintenance tasks, including system updates, patches, and upgrades, toensure optimal performance and security of IT equipment and systems
Monitor system alerts and notifications,



proactively identifying potential issues andimplementing corrective actions to prevent downtime and service interruptions
Maintain accurate records of IT equipment, software licenses, and inventory levels, ensuringcompliance with asset management policies and procedures
Assist in implementing and enforcing IT security policies, procedures, and protocols toprotect data, systems, and network infrastructure from unauthorized access and cyberthreats
You will have
Qualifications in a relevant field
3 years' + experience in providing technical supportand troubleshooting in an IT helpdesk or supportenvironment
Experience working with Engineering/CAD software -Advantageous
Knowledge of desktop operating systems, productivitysoftware, and basic networking concepts
Understanding of Microsoft 365 Suite (Entra, Intune,Exchange) - Advantageous
CompTIA A+ IT Certification - Advantageous
CompTIA Network+ IT Certification - Advantageous
Microsoft 365 Fundamentals (MS-900) IT Certification- Advantageous
The ITIL V4 Foundation IT certification- Advantageous
Excellent communication skills, both verbal andwritten, with the ability to explain technical conceptsto non-technical users
Customer-focused mindset with a commitment todelivering high-quality service and support to end-users
Here at DRA, we offer
Competitive and above market salary packages with regular market analysis
Flexible start and finish times allowing for outstanding work life balance
A fresh modern office with great end of trip facilities
Access to salary packaging benefits
A collaborative and supportive team environment with the tools to succeed
We value diversity and the benefits it brings to achieving our objectives, enhancing our reputation, and attracting, engaging and retaining talented people.
We welcome applications from all backgrounds regardless of gender, age, disability and ethnicity, including Aboriginal and Torres Strait Islander peoples.
Our commitment to equal opportunity and a diverse workplace is embodied in our values of People, Safety, Trust, Integrity, Excellence and Courage.
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