We are seeking an experienced
Duty Manager
to join the Newtown Hotel team in Newtown, NSW. This is a
full time position
that plays a crucial role in the day-to-day operations of our establishment. As Duty Manager, you will be responsible for ensuring exceptional service standards, maintaining operational excellence, and delivering an outstanding experience to our guests and patrons. This position is integral to the success of our hospitality business and provides the opportunity to lead and inspire a dedicated team in a dynamic hospitality environment.
Key responsibilities
Oversee all daily operations and ensure the hotel runs smoothly and efficiently during assigned shifts
Manage front-of-house and back-of-house staff, including scheduling, supervision and performance management
Ensure compliance with all health, safety and licensing regulations across the premises
Handle guest complaints and resolve issues promptly and professionally to maintain customer satisfaction
Monitor and manage inventory, stock levels and ordering of supplies and beverages
Maintain high standards of cleanliness, presentation and facility maintenance throughout the hotel
Process financial transactions, manage cash handling and ensure accurate end-of-shift reconciliation
Liaise with senior management and communicate any operational concerns or incidents
Train and mentor staff to uphold service standards and promote a positive workplace culture
Respond to emergencies and implement appropriate protocols to ensure guest and staff safety
What we're looking for
2+ years experience as a Duty Manager in a similar sized hotel or hospitality venue
Strong knowledge of hotel operations, guest services and hospitality best practices
Ability to work in a face paced environment and have a hands on management style




Excellent leadership and team management skills with the ability to motivate and develop staff
Outstanding communication and interpersonal skills to engage effectively with guests and team members
Competency in handling difficult situations and resolving conflicts with diplomacy and professionalism
Solid background in all facets of hotel operation including: Cash up, Gaming, F&B;, Functions and Cellar areas
Comprehensive understanding of health, safety, liquor licensing and hospitality regulations
Proficiency with hotel management systems and point-of-sale software
Strong organisational and multitasking abilities in a fast-paced environment
Great attention to detail
Flexibility to work varied shifts, including evenings, weekends and public holidays as required
Current RSA & RCG
What we offer
At Newtown Hotel, we are committed to supporting our team members and providing a rewarding work environment. We offer competitive remuneration packages, opportunities for professional development and career progression within the hospitality sector. Our team enjoys a supportive workplace culture where your contributions are valued and recognised. We foster an inclusive, friendly environment where you can thrive. We encourage work-life balance and offer flexibility where possible, and we are committed to the wellbeing and safety of all our employees.
About us
Independently owned and operated Newtown Hotel is a vibrant and welcoming establishment in the heart of Newtown, NSW. We pride ourselves on delivering exceptional hospitality, quality service and a warm atmosphere to our guests and patrons. Our hotel is a cornerstone of the local community, known for our friendly staff, dining experiences and a variety of Drag nights. We are committed to maintaining the highest standards of service whilst fostering a positive, inclusive workplace culture where our team members can develop their skills and enjoy their careers in hospitality.
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📌 Duty Manager (New South Wales)
🏢 Newtown Hotel
📍 New South Wales