At
Do-Op Shop
, we believe second-hand can do a whole lot of good.
We're a registered op-shop with a simple purpose:
To create an environment that engages and challenges perception around unwanted goods.
Our stores give donated items another life while making second-hand shopping an easy, feel-good choice. The money we generate helps support local groups, community members and charities on the ground doing the hard yards.
We're proudly non-religious, inclusive and community driven. We want our stores to be places where people feel welcome and individuality is celebrated.
About the Role
We're looking for a Full Time Store Manager for our new West End store.
This isn't a normal retail position. You'll role will be centered around creating a store that feels welcoming, positive and full of personality — a place where customers enjoy spending time, donors feel appreciated and second-hand shopping feels exciting.
What You'll Be Doing
No two days are quite the same — and that's part of the fun.
You'll be hands-on across the store, including:
Creating genuine connections with our customers and donors
Keeping the shop floor full of fresh, interesting pre-loved stock, continuous stock moves is a must
Sorting, pricing and preparing donated items for sale
Ensuring donations are categorised and decisions made quickly, to align with WH&S; guidelines
Using POS, CRM data and social media to leverage traffic
Ensuring banking, team schedules and inductions are up to date
Working with your team of volunteers, paid team and your regional manager to achieve operational goals
Sharing ideas and looking for better ways of doing things
What We're Looking For




We can teach you our systems and how we do things at Do-Op.What we can't teach is attitude.
We're looking for someone who:
Loves people
– you're friendly, approachable and know how to create a space that make people feel welcome
Rolls up the sleeves
– if something needs doing, you're all in
Has an eye for presentation
– you enjoy making things look good and understand how merchandising transforms spaces
Works well with others
– you contribute, communicate and support the people around you
Takes ownership
– you're reliable, responsible and do what you say you'll do
Can think on your feet
– priorities change quickly in our stores and you're comfortable in pivoting throughout the day
Is open to feedback
– you want to learn, improve and develop
Shares our values
– inclusion, kindness, sustainability and community aren't just words to us
Previous retail or customer service and fashion experience would be great, particularly if you've worked in a busy workplace, but we're also interested in theperson behind the experience. Please note: you will need to have the work to right in Australia.
Why Do-Op?
You'll be joining a growing organisation wherepeople matter, ideas are encouraged and what we achieve in our stores flows back into our community.
If you're looking for a role with work/life balance, where you can work hard, have a laugh, be yourself and know that what you're doing has a purpose behind it, we'd love to meet you.
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📌 Retail Store Manager (Queensland)
🏢 Do-Op Shop
📍 Queensland