Customer & Member Support Coordinator | NFP National Member Association
Full Time, Permanent | Sydney CBD, NSW (WFH & WFO)
Hybrid working, 2 days in office and 3 days from home
$75,000 to $80,000 + Super
About the Organisation
Our client is a well-established national membership association, supporting professionals through education, community and advocacy. With a strong reputation and a loyal membership base, the organisation is focused on building the capability and connection of its members throughout their careers.
About the Role
In this role you will be the first point of contact for all inbound enquiries across membership, courses, events and webinars. You'll take ownership of enquiries from first contact through to resolution while delivering a high-quality member experience.
You'll also manage CRM updates, membership administration, learner enrolments and financial transactions. This role suits someone who enjoys building relationships, solving problems and delivering personalised support.
Key Responsibilities
Act as the first point of contact for inbound enquiries, delivering a professional and personalised experience
Manage and resolve enquiries relating to membership, courses, events, webinars and general enquiries
Take ownership of enquiries from initial contact through to resolution, minimising handoffs and delivering a positive member experience
Maintain and update CRM and client reporting data to support accuracy and integrity
Manage membership subscriptions and process learner enrolments across public, in-house and scholarship programs
Process financial transactions, including invoicing, payments and refunds with a high degree of accuracy
Collaborate with internal stakeholders to resolve issues,



appropriately direct sales enquiries and improve service delivery outcomes
About You
Demonstrated experience in a customer service, membership, administration or client support role where delivering a high-quality customer experience was a priority.
Sound computer skills, including MS Office Suite and CRM systems, with the ability to quickly adapt to new technologies
Strong attention to detail, with proven accuracy across data entry, financial processing and record management
Strong written and verbal communication skills
Sound judgement and problem-solving skills to manage complex or sensitive queries
Ability to manage competing deadlines and prioritise workload
Call or contact centre experience is desirable
Why You'll Love It
Join a supportive, well-connected team with regular social and wellbeing initiatives
Access salary sacrificing, and a dedicated career development budget
Enjoy additional leave options, and wellbeing support
Hybrid working arrangements with flexibility as you settle into the role
Gain exposure across customer experience, membership, education and finance processes within a national association
At Beaumont People, we believe a diverse workplace is a happy workplace, and we love working with organisations that feel the same way. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, and people with disabilities. We do not discriminate on the basis of race, religion, sexual orientation, gender identity, national origin, age, disability, marital or parental status. Should you require any reasonable adjustments throughout the recruitment process, please let us know how we can support you.
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📌 Customer & Member Support Coordinator (New South Wales)
🏢 Beaumont People
📍 New South Wales