A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
Responsibilities:
Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations, prioritising & managing resolutions through to completion.
Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
Laptop imaging and setup
Onboarding recent starters
Supporting internal users
Troubleshooting Windows / device / access issues
Helping users directly rather than just sitting behind a ticket queue
Investigating issues when systems or APIs have errors
Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
Work with internal teams to enhance the end user experience
A leading Fintech organisation based in Sydney CBD is seeking a Production Support Engineer (Desktop Support) to join their team on a permanent basis.
Responsibilities:
Act as the first point of contact for issues related to our SaaS lending platform, reporting systems, third party data integrations,



prioritising & managing resolutions through to completion.
Perform first-round triage, document resolutions, manage escalations, & clearly communicate updates to internal & external stakeholders.
Laptop imaging and setup
Onboarding new starters
Supporting internal users
Troubleshooting Windows / device / access issues
Helping users directly rather than just sitting behind a ticket queue
Investigating issues when systems or APIs have errors
Help implement & support new infrastructure platforms, as our SaS lending platform evolves.
Work with internal teams to enhance the end user experience
Key Skills / Experience:
Experience in supporting a Windows environment (end user, & Microsoft365 highly regarded).
General troubleshooting ability
Familiarity with incident management & ticketing systems (e.g., Jira, ServiceNow, Zendesk).
Demonstrated experience with AI tools will be highly valued.
Fintech or financial services environments would be highly regarded.
Comfortable working under pressure with experience managing major incidents,
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📌 Production Support Engineer (Desktop Support)- Fintech (New South Wales)
🏢 Bluefin Resources
📍 New South Wales