Chang Sheng Food Factory / Dolce Sogno Pty Ltd – Wetherill Park NSW
As our Office Manager, you will be the administrative backbone of our operations. You will serve as the critical link between the factory floor, upper management, external suppliers, customers and Australian regulatory bodies. This is a dynamic role requiring a blend of comprehensive customer service, e-commerce operations, logistics, financial administration, and robust food-industry compliance.
Key responsibilities
Serve as the primary point of contact for all customer accounts. Manage day-to-day inquiries, resolve issues, and process orders across all channels, including managing direct-to-consumer or wholesale online platforms such as Shopify and Wix.
Manage day-to-day bookkeeping, accounts payable/receivable, and data entry utilizing both Xero and MYOB systems. Ensure all customer invoicing is accurate, reconciled, and up to date.
Serve as the central linguistic bridge between management, office staff, and the factory floor. Assist with weekly payroll verification under the Food, Beverage and Tobacco Manufacturing Award, including tracking overtime and checking visa work rights via VEVO.
Maintain and organize paperwork for HACCP / SQF certification. Manage local council permits, EPA requirements, and waste management documentation.




Coordinate with refrigerated transport partners to ensure strict cold-chain logistics are met for outgoing shipments to customers.
Oversee safety registers, incident reporting, and organize mandatory staff safety inductions.
About you
Proven experience managing customer accounts, handling client inquiries, and managing online systems like Shopify and Wix for order processing and basic catalog updates.
Fluent in English, Cantonese, and Mandarin (both verbal and written).
Proven hands-on experience using both Xero and MYOB for business accounting and reporting.
Demonstrated understanding of Australian Fair Work guidelines, superannuation, and local WHS regulations.
Previous administrative or customer service experience within a food production, warehouse, or logistics workplace (desirable).
Familiarity with food industry quality management systems (HACCP or SQF) (desirable).
About us
We are a premier, fast-growing authentic Chinese Dim Sum food manufacturing facility based in Wetherill Park. We supply high-quality fresh and frozen products to major Australian supermarkets, restaurants, wholesale distributors, and local Asian grocers nationwide. We take pride in bridging traditional culinary heritage with world-class Australian manufacturing practices.
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📌 Office Manager (New South Wales)
🏢 Chang Sheng Food Factory / Dolce Sogno
📍 New South Wales