Job Description
Charles Sheridan Orthodontics is an established orthodontic practice based in Cranbourne. We pride ourselves on maintaining a warm, welcoming environment where patients feel valued and supported throughout their treatment journey. Our long standing, dedicated and supportive team combines clinical excellence with genuine care, making us a trusted choice for orthodontic services in the local community.
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About the role
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We are seeking an Experienced Receptionist to join our team. This is a part-time position that plays a crucial role in creating the first impression for our patients and ensuring the smooth operation of our practice. As an Experienced Receptionist, you will be the welcoming face of Charles Sheridan Orthodontics, managing patient interactions, appointments and administrative functions with professionalism and warmth. Your expertise and experience will be instrumental in maintaining our high standards of patient service and operational efficiency.
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Practice Hours are 7.45 am Monday to Thursday to 6pm Monday, Tuesday and Thursday with 5pm on Wednesday. This role would involve working a 7 day fortnight (63.5 hours per week), working Mondays, Tuesdays, Thursdays and every second Wednesday each fortnight.
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Key responsibilities
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Greeting patients upon arrival and creating a positive, welcoming experience
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Managing appointment scheduling, confirmations and rescheduling
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Handling patient inquiries via phone, email and in-person with professionalism and accuracy
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Processing patient information and maintaining accurate records in accordance with privacy regulations
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Managing patient billing, payments and insurance enquiries
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Coordinating with clinical staff to ensure smooth patient flow and scheduling efficiency
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Performing general administrative tasks including filing, data entry and correspondence
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Maintaining a clean, organized reception area and practice facilities
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Supporting the practice team with various administrative projects as required
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What we're looking for
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Proven experience working as a receptionist, ideally in a medical, dental or healthcare setting
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Excellent customer service skills with the ability to interact professionally and compassionately with patients of all ages
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Solid organizational and time management abilities, with the capacity to manage multiple tasks simultaneously
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Proficiency in using computer systems, appointment software and Microsoft Office applications
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Exceptional communication skills, both written and verbal
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Attention to detail and accuracy in record-keeping and data entry
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Professional telephone manner and ability to handle patient inquiries tactfully
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Understanding of patient confidentiality and privacy requirements
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Reliability and commitment to supporting a team environment
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What we offer
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Charles Sheridan Orthodontics values its team members and offers a supportive working environment where you can develop your skills and contribute meaningfully. We offer a outstanding, supportive team atmosphere, and the opportunity to work with a dedicated group of healthcare professionals. You will have the chance to make a positive impact on patients' lives whilst working in a modern, well-equipped practice. We welcome applications from individuals seeking a rewarding role in a caring healthcare environment.

📌 Receptionist Experienced (Victoria)
🏢 Charles Sheridan Orthodontics
📍 Victoria