This position exists to build Pursue Ability's Support Coordination business. The Support Coordinator inherits an existing caseload and is responsible for growing it by bringing new participants to Pursue Ability, holding them, and delivering enough coordinated support to sustain the service line commercially. The position is part time, with hours set by reference to the caseload carried. The billable target for a fully built caseload is 35 claimable support coordination hours per week.
Key responsibilities
Generate and convert Support Coordination referrals into active participants
Build and hold working relationships with referral sources including Local Area Coordinators, NDIA planners, plan managers, hospital and health discharge teams, allied health practitioners, general practitioners, community and advocacy organisations, and existing participants and their families
Maintain a live referral pipeline, recording every enquiry, its source, its status and its outcome in the client management system
Respond to every new referral within one business day
Identify participants within Pursue Ability's existing service lines who hold unspent or unallocated Support Coordination funding and convert those to active coordination engagements where appropriate
Deliver Support Connection, Coordination of Supports and, where qualified and assigned, Specialist Support Coordination in accordance with the participant's plan and the NDIS Pricing Arrangements and Price Limits
Achieve 35 claimable support coordination hours per week at full caseload,



measured on a four-week rolling average
Record service delivery contemporaneously, with case notes entered within 24 hours of service delivery
Implement each participant's plan by connecting participants to supports, negotiating service agreements, and building the participant's capacity to direct their own supports
Prepare and lodge NDIA reports on time, evidenced and written to a standard that withstands review
About you
Demonstrated experience in NDIS Support Coordination, or in a case management, community services or allied health role with direct transferable skills
Working knowledge of the NDIS, the NDIS Practice Standards, the NDIS Code of Conduct and the Pricing Arrangements and Price Limits
Demonstrated ability to generate referrals and build a caseload, or explicit evidence of the relationship-building and business development capability required to do so
Demonstrated ability to work to a billable target and to manage own time without close supervision
Sound written communication, with ability to lodge reports with the NDIA that are evidenced, defensible and on time
Sound judgement in risk, safeguarding and escalation
Competent use of client management systems and standard office software
Current NSW driver licence and a comprehensively insured, roadworthy and registered vehicle
NDIS Worker Screening Check clearance
Current First Aid and CPR certification
About us
Pursue Ability Pty Ltd (ABN **************; NDIS Registration ID 4-F0VAKFY) is an NDIS service provider.
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📌 Support Coordinator (New South Wales)
🏢 Pursue
📍 New South Wales