Job Description
Pilates Studio Team Member | Member Experience & Sales
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Love Pilates, people and being part of a genuinely great studio community? You might be exactly who we're looking for.
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We're growing our team at @pilates 24/7 Toowoomba and looking for someone who brings energy, initiative and confidence to every shift.
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This is definitely not your typical reception role.
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You'll be out on the studio floor getting to know our members, helping someone nail their technique, welcoming a nervous first-timer, chatting memberships with a new lead, jumping behind the camera for some social content — and resetting a reformer somewhere in between.
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We're looking for someone who can read the room, connect with people and get things done.
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Someone who loves being part of a team but is equally confident running the studio solo.
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And someone who understands that the little things matter — remembering a member's name, noticing when someone needs help, following up an enquiry and taking pride in leaving the studio looking better than you found it.
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WHAT YOU'LL ACTUALLY BE DOING
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No two shifts are exactly the same, but you can expect to:
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Welcome new members and deliver personalised studio orientations
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Build genuine relationships with our members — we want you to know our people
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Be present and engaged on the studio floor rather than sitting behind a desk
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Observe members during their sessions and confidently assist with technique and movement
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Learn our @pilates platform inside and out so you can help members choose classes and programs that suit them
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Respond to enquiries and follow up prospective members
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Sell memberships, trials and studio products — confidently, genuinely and without the awkward sales pitch
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Help people understand which membership or offer best suits them and be comfortable asking for the sale
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Manage bookings, member accounts and general studio administration
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Keep the studio exceptionally clean, organised and looking its best
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Jump between member support, sales, cleaning, admin and whatever else the shift throws at you
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Take ownership of your shift and confidently prioritise what needs to happen next
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YOU'LL PROBABLY LOVE THIS ROLE IF...
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You're a people person who can strike up a conversation with almost anyone.
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You're confident, warm and approachable — but you're also switched on.
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You notice things.
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You don't need someone to constantly give you your next task.
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You can have three things happening at once, work out what matters most and keep moving.
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You're comfortable working independently and making decisions.
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You're happy to talk about money, memberships and sales — and understand that growing our member community is an important part of the role.
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You genuinely care about giving people a great experience.
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And you take pride in the details, whether that's helping a member improve their form or making sure the studio is spotless before you leave.
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We'd also love you to have:
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A genuine interest in Pilates, movement, health and wellness
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A willingness to learn Pilates principles and our class platform
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Confidence providing technique cues and corrections once trained
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Strong communication and interpersonal skills
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Great organisation and time management
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The ability to multitask and prioritise in a busy environment
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Initiative and a strong work ethic
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An adaptable, agile approach — things can change quickly!
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Good social media instincts and a willingness to appear in content
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Reliability and consistent evening and weekend availability
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NO PILATES QUALIFICATIONS YET? THAT'S OKAY.
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For the right person, attitude, confidence and willingness to learn matter more to us than arriving with every qualification already ticked off.
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Full training is provided before your first shift, including online coursework and virtual training sessions so you understand our studio, systems, platform, member experience and expectations before stepping onto the floor.
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You'll also receive access to the @pilates Academy, with opportunities to continue upskilling and work towards Reformer and Mat Pilates instructor qualifications.
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That makes this a outstanding prospect for someone who wants more than just a casual job and is interested in developing their skills within the Pilates, movement and wellness space.
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The role could be particularly well suited to someone studying exercise science, physiotherapy, occupational therapy, chiropractic science, health and fitness or dance — but we're equally interested in hearing from anyone who feels they have the personality and skills we're looking for.
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A LITTLE ABOUT US
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@pilates 24/7 Toowoomba isn't a traditional Pilates studio.
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Our members have 24/7 access to a huge library of professionally programmed Reformer, Mat and Yoga sessions delivered through our unique in-studio platform.
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But technology is only one part of what we do.
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Our people are what make the studio feel different.
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Our team is there to provide the human side — helping with technique, recommending classes, celebrating progress, answering questions and making sure every member feels seen, supported and comfortable in our space.
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We also have a dedicated Recovery Zone with infrared sauna and red light therapy to provide a well-rounded wellness experience for our members.
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Our philosophy?
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Pilates when you want, support when you need.
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We've built a fun, supportive and welcoming community around that idea, and we're looking for someone who genuinely wants to become part of it.
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THE DETAILS
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Casual | Approx. ***** hours per week
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Combination of early morning, afternoon/evening and weekend shifts
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Regular evening and weekend availability is a must
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Weekday rate: $***** per hour
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Rates aligned with the applicable Fitness Industry Award Level 2 minimum rates
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Superannuation paid in addition to hourly rates
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Probationary rates apply, with opportunity for increased remuneration with strong performance and tenure
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THE PERKS
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Complimentary @pilates studio membership
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Full training provided — including online coursework and virtual training sessions completed prior to your first shift
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Ongoing training, development and upskilling through @pilates HQ + @pilates Academy
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Opportunity to work towards Reformer + Mat Pilates instructor qualifications
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Uniform provided
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35% LSKD discount for premium activewear
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Be part of a supportive, close-knit team
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Join a growing national franchise network with opportunities to develop and grow with the brand
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THINK THIS SOUNDS LIKE YOU?
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We'd love to hear from you.
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We're not necessarily looking for the person with the longest resume or the most Pilates experience. We're looking for someone who gets people, takes initiative, loves to learn and will genuinely care about our studio and our members.
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START DATE
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Our preferred start date is Monday, 2 November ****.
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Successful applicants will be required to complete our online pre-course training and virtual training sessions prior to their first studio shift, so please make sure you can commit to completing this training in the lead-up to your start date.
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If you've read this far and thought "this sounds like me" — we'd love to meet you.

📌 Pilates Studio Team Member | Member Experience & Sales (Toowoomba)
🏢 @pilates 24/7
📍 Toowoomba