Bring a strong customer focus and interest in student welfare and enhance the university experience of residents at JCU Halls of Residence.
21st September, ****
At UniLodge you will have the opportunity to build a rewarding career, by growing your skills and capability with Australia and New Zealand's leading provider in student accommodation. Our operation is on an exciting growth trajectory, with a portfolio of close to 140 properties and hotels. As we grow, we are always on the lookout for people who will enrich our culture and bring their unique perspectives and experiences to help UniLodge Group become even better. Join us and embark on an exciting journey to be the operator of choice.
What role will you play
The life of a student has its ups and its downs; and our Res Life team play a key role in enhancing the student engagement of the residential community with a particular emphasis on pastoral care and academic matters.
As the Residential Life Manager (RLM), you will be responsible for facilitating the coordination of the residence as a community under the guidance of the General Manager, with a particular emphasis on resident wellbeing and ensuring the delivery of the Residential Life and Wellbeing Program. More specifically you will:
Provide leadership and support in the management and development of the pastoral care programs and academic support within the JCU Halls of Residence
Management, development, and implement events and activities as per the elements of the Residential Life and Wellbeing Program ensuring a balanced variety of events
Ensuring the Residential Life Program calendar meets the minimum standards of the university's Student Accommodation Operating Requirements (SAOR) each month.




Assist the General Manager in the preparation of the monthly & annual reports as well as the submission of the annual Res Life Strategic Plan which incorporates the Annual Budget
Building a team through recruitment activities, coaching, and developing a high-performance culture
Establish and maintain a constructive and productive working relationship with all key stakeholders.
Attendance to emergency situations such as fire alarms and request for assistance from residents and colleagues
What we're looking for
Experience in student accommodation, university services or pastoral care
Strong customer focus and interest in student welfare and enhancing the university experience.
Demonstrated understanding of the many complexities to university life and operational aspects of residential living.
Leadership skills to support the growth and ongoing development of your team
Desire to work in a quick-paced, team-oriented environment
Ability to prioritise tasks and manager time effectively
Strong communication skills, both written and verbal
Someone who is a natural at building connections and committed to delivering a high quality and enriched educational, cultural, and social experience for residents.
Resolve questions, queries and issues raised by team members, residents and prospective residents/visitors
Unrestricted work rights in Australia
National Police Check (completed within last 3 months), at your own cost




Working with Children's Check (QLD) – No Card No Start Legislation applies
Availability to commit to 38 hours across a Monday to Friday roster
What we can offer you
Amplify your potential, we offer a variety of opportunities for career progression
Personal and professional development, through online and face to face training and courses
Focus on employee wellbeing to support mental, emotional, financial and physical health & wellbeing, including access to Employee Assistance Programs
Full uniform provided
Inclusive culture in a diverse, collaborative and fun team environment
Various leave options including two weeks paid parental leave, study leave & much more
Strong focus on employee engagement – annual feedback surveys, and access to our community platform (Viva Engage)
Performance recognition programs and rewards: 'On-The-Spot' Awards, Quarterly Awards, Annual Awards Night, Employee Milestone Rewards
Flu Vaccinations – Company Funded
Generous referral bonus (up to $1,000 AUD/NZD)
Access to Insider Rates at Essence Hotels and Apartments
Join our Team
UniLodge Living Group is committed to providing a safe, respectful, and inclusive workplace. As part of our recruitment process, candidates are required to declare any history of involvement in gender‐based violence, in line with our commitment to integrity, accountability, and the National Higher Education Code.
UniLodge Australia is part of the UniLodge Living Group. We are proud to be an equal opportunity employer and welcome applications from diverse backgrounds.
We are a **** Circle Back Initiative Employer – we commit to respond to every applicant.
#J-*****-Ljbffr

📌 Residential Life Manager (Townsville)
🏢 Unilodge
📍 Townsville