All Aussie Fire is a rapidly growing Australian fire protection company based in Moorebank, providing comprehensive fire protection, compliance and safety services across NSW.
Our services include fire safety certification, routine testing and servicing, installation, maintenance, fire order upgrades, fit-outs, after-hours assistance and 24/6 emergency response.
Our focus is simple — to protect people, protect property and provide our customers with confidence that their essential fire safety systems are operating correctly and meeting their compliance obligations.
We pride ourselves on quality workmanship, professional service and developing long term relationships with our customers. As our business continues to grow, we are building a team of experienced professionals who share our commitment to safety, compliance, integrity and excellence.
About the Role
Due to the continued growth of our operations, we are seeking an organised and motivated Fire Services Scheduler / Service Coordinator to join our team in Moorebank.
This is a key role within our operations team and will be responsible for coordinating our technicians, customer bookings and day-to-day service requirements.
You will be the central point of contact between customers, technicians, management and other members of the operations team, ensuring work is scheduled efficiently, customers are kept informed and our technicians have the information they need to complete their work.
The successful applicant will need to be highly organised, comfortable working in a fast-paced environment and capable of managing multiple priorities at once.
This is an excellent opportunity for someone with scheduling, coordination, administration or customer service experience who is looking to develop a long-term career within a growing fire protection business.
Key Responsibilities
Scheduling routine fire service, testing and maintenance works
Coordinating technicians and allocating jobs based on location, availability, qualifications and workload
Managing customer bookings and confirming appointments
Liaising with clients, strata managers, building managers, property managers and other stakeholders
Communicating daily schedules and job requirements to technicians
Monitoring technician progress and adjusting schedules where required
Managing urgent, reactive and emergency service requests
Coordinating after hours and emergency call outs where required
Rescheduling jobs when access, weather,



technician availability or other circumstances affect the schedule
Ensuring customers are kept informed of changes to appointments and expected attendance times
Reviewing completed jobs and following up outstanding information or documentation
Identifying opportunities to improve technician utilisation and scheduling efficiency
Assisting with the coordination of rectification and follow up works
Maintaining accurate customer, site and job information within our systems
Assisting the operations team with general administration and coordination
Working closely with management to identify scheduling issues and operational bottlenecks
Ensuring urgent and compliance critical works are prioritised appropriately
Supporting the continued improvement of All Aussie Fire's scheduling and operational processes
About You
We are looking for someone who is highly organised, proactive and comfortable taking ownership of the scheduling process.
You don't necessarily need previous fire industry experience. What's most important is that you are a strong communicator, can think on your feet and are capable of managing a busy schedule where priorities can change throughout the day.
You will ideally have:
Previous experience in scheduling, service coordination, administration or a similar role
Excellent organisational and time management skills
Strong attention to detail
Excellent verbal and written communication skills
The ability to confidently communicate with customers and technicians
The ability to manage multiple tasks and competing priorities
Strong problem solving and decision making skills
The ability to remain calm and organised in a fast paced environment
A proactive approach and willingness to take ownership
Good computer literacy and confidence learning new software systems
The ability to work autonomously and as part of a team
A professional and customer-focused approach
Desirable Qualifications & Skills
The following will be highly regarded:
Previous experience in the fire protection, electrical, building services or facilities management industry




Experience scheduling field technicians
Experience using Uptick or similar job/service management software
Experience with scheduling or workforce management platforms
Understanding of Australian Standards and essential fire safety measures
Experience dealing with strata managers, property managers or commercial clients
Previous experience coordinating emergency or reactive service work
Key Attributes
The successful applicant will be someone who:
Is highly organised and structured
Takes ownership and follows tasks through to completion
Has excellent communication skills
Can prioritise effectively when everything seems urgent
Is confident dealing with customers and technicians
Can think ahead and identify potential scheduling problems before they occur
Is proactive rather than waiting to be told what needs to be done
Remains calm under pressure
Has a robust customer service mindsetIs reliable, professional and accountable
Enjoys working in a team environment
Wants to contribute to the growth and development of the business
What We Offer
At All Aussie Fire, we are building a business focused on quality, integrity and long-term growth.
For the right person, this role provides the opportunity to:
Join an established and rapidly growing Australian fire protection business
Work within a supportive and developing operations team
Play an important role in the continued growth of the business
Develop your skills across scheduling, operations and customer service
Gain valuable experience within the fire protection industry
Receive ongoing training and development
Take on increased responsibility as the business continues to grow
Develop a long-term career with All Aussie Fire
Work from our Moorebank office
Receive competitive remuneration based on experience
Career Growth
As All Aussie Fire continues to grow, so will the requirements of our operations team.
For the right person, this position provides the opportunity to take on additional responsibility across service coordination, operations, resource planning and team management.
We are looking for someone who wants to grow with the business and build a career, rather than simply fill a scheduling position.
Location
Moorebank NSW
This is an office-based role working closely with our field technicians and operations team.
Only applicants currently residing in Sydney, NSW will be considered.
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📌 Fire Services Scheduler / Service Coordinator (New South Wales)
🏢 seek.com.au
📍 New South Wales