Job Description
Roche Group Hospitality and Leisure Division is looking for a driven team member to join our dedicated and enthusiastic team on a full time basis. This position is in our front office team at the Pokolbin group of operational sites, with a base of Mercure Hunter Valley Gardens, looking after both Mercure Hunter Valley Gardens and Harrigan's Hunter Valley.
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This role will involve meeting and greeting guests, use of the property management system, booking & dealing with a multi-property environment, assisting guests during their stay & much more.
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Some of the key task you will be responsible for performing are:
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Checking in and out of guests
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Guest services and requests
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Administration and data entry
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Reservations requests and processing
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Conduct site inspections at times
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Financial and audit processes
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To successfully fill this role, it would be favourable to have:
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Flexibility to respond to a range of different work situations
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Commitment to delivering high levels of customer service
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Previous experience in a
hotel/accommodation
front office position is advantageous
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Immaculate personal presentation.
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Good communication skills and a positive attitude
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Confidence & ability to work autonomously and at times unsupervised.
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RSA
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Only successful candidates will be contacted.

📌 Guest Service Attendant (New South Wales)
🏢 MERCURE
📍 New South Wales