As a Booking Officer at Bluestar Global Logistics at our Willawong QLD depot, you will play a pivotal role in ensuring smooth operations and exceptional service for our clients. You will be responsible for coordinating pick-up requests, communicating with customers, and assisting with various customer service inquiries.
Key Responsibilities:
Booking Coordination:
Receive and process booking requests from clients, either through electronic systems, phone calls, or emails.
Schedule transportation services based on client requirements, considering factors like transportation mode, route, delivery timeline, and available resources
Communication and Customer Service:
Maintain regular communication with clients to confirm booking details, provide updates on transportation status, and address any concerns or changes.
Respond promptly and professionally to client inquiries, ensuring a high level of customer satisfaction.
Documentation and Record-Keeping:
Maintain accurate records of all bookings, including client information, transportation details, schedules, and any special requirements.
Prepare and share relevant documentation,



such as bills of lading and delivery confirmations, with appropriate stakeholders.
Pallet Tracking and Allocation:
Maintain accurate records of pallet inventory through manual tracking systems and digital platforms.
Allocate pallets for outbound shipments based on prioritized needs, destinations, and customer requirements.
Monitor pallet availability and collaborate with warehouse teams to ensure a sufficient supply of pallets for upcoming operations.
About you:
High school diploma or equivalent; additional education or training in logistics or customer service is a plus.
Previous experience in a customer service or logistics role is preferred.
Strong communication skills, both written and verbal.
Excellent organizational and problem-solving abilities.
Proficiency in using computer software and logistics management tools.
Ability to work effectively in a quick-paced environment.
Customer-focused mindset with a commitment to delivering exceptional service.
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📌 Bookings Officer - Casual (Queensland)
🏢 Bluestar Global Logistics
📍 Queensland