Job Description
Customer Service Administrator $65,000 - $67,000 + Super
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1 Day WFH Once Fully Trained | Full-Time Permanent
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The Prospect
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We are currently seeking a Customer Service Administrator to join a well-established organisation within the healthcare and medical products industry.
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This is a fantastic opportunity for someone looking for long-term stability and longevity within a supportive and collaborative team. You'll play an important role in supporting customers throughout the order process, while also providing administration support across the wider business.
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The successful candidate will ideally be someone who enjoys a varied role, takes pride in providing excellent customer service and is looking to build a long-term career within an established organisation.
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What's Involved?
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Working as part of a collaborative Customer Service team, your responsibilities will include:
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Responding to customer enquiries via phone and email and assisting with requests
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Accurately processing sales orders across multiple channels
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Reviewing customer orders and actioning any outstanding requirements
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Communicating with customers regarding order status, ETAs and backorders
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Investigating customer queries and assisting with credit notes, returns, product complaints and replacement requests
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Preparing and processing credit, return and replacement requests following internal approval
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Maintaining accurate customer service databases and records
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Completing digital filing of customer queries, purchase orders and other documentation
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Providing general assistance to customers and internal Sales Representatives
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Supporting the wider team with general administration as required
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About You
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We're looking for someone who is reliable, organised and genuinely enjoys helping customers. You'll ideally bring:
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Previous experience in customer service, administration or a sales support environment
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Strong attention to detail and accuracy
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High-level data entry skills
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Experience working with order entry, invoicing or inventory systems
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Strong numerical and analytical skills
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Proficiency across Microsoft Office, particularly Outlook, Word and Excel
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Excellent written and verbal communication skills
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A proactive approach with the ability to work independently
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Strong problem-solving skills and the ability to manage competing priorities
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A genuine desire to find a role where you can establish yourself and build a long-term career
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Why Join?
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$65,000 - $67,000 + Super
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1 day working from home once you are fully trained, confident and up and running in the role
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Permanent, full-time opportunity
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Join a well-established and supportive organisation
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Collaborative and friendly team environment
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Opportunity for long-term stability and career growth
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Monday to Friday working environment
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📌 Customer Service Officer (Victoria)
🏢 Sharp & Carter
📍 Victoria