Job Description
OnBundock is a well established counselling, consultancy and coaching practice based in Townsville. We provide psychological and social work services, Employee Assistance Programs, critical incident support, assessments, workshops and training.
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We are seeking a capable and highly organised Office Manager to oversee the daily operations of our practice and provide leadership and support to our administration team, practitioners and Directors.
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This is a varied and trusted position suited to someone who is confident taking responsibility, managing competing priorities and following matters through to resolution.
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About the Role
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As Office Manager, you will be responsible for ensuring the practice operates efficiently, professionally and in accordance with relevant policies, procedures and compliance requirements.
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Your responsibilities will include:
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Leading, supporting and supervising the administration team
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Coordinating staff rosters, leave and daily workload allocation
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Supporting recruitment, onboarding, induction and staff training
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Overseeing practitioner schedules, room allocation and appointment capacity
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Managing billing, invoicing, outstanding accounts and general financial administration
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Supporting payroll processes and maintaining accurate employment records
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Monitoring practice performance, workflow and room utilisation
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Developing, reviewing and implementing policies and procedures
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Coordinating audits, compliance activities and workplace health and safety requirements
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Managing service agreements, funding arrangements and third party billing requirements
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Supporting EAP services, NDIS administration and other organisational programs
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Responding to operational issues and assisting with client concerns
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Maintaining privacy,



confidentiality and accurate record keeping practices
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Identifying opportunities to improve systems, efficiency and service delivery
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Supporting the Directors with business planning, reporting and special projects
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Liaising with practitioners, clients, referrers and external stakeholders
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About You
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We are looking for someone who:
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Has experience in office management, practice management or senior administration
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Is confident leading and supporting a team
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Has strong organisational and time management skills
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Can manage multiple priorities in a busy environment
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Demonstrates initiative and sound professional judgement
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Communicates confidently, respectfully and clearly
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Has excellent attention to detail and follows tasks through to completion
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Is comfortable managing sensitive and confidential information
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Can develop practical systems and improve administrative processes
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Is confident using practice management software, Microsoft Office and cloud based systems
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Understands the importance of balancing client care, practitioner needs and business requirements
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Experience within an allied health, medical, psychology, NDIS or professional services setting will be highly regarded. Experience with payroll, bookkeeping, debt management, compliance or human resources would also be advantageous.
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Why Join OnBundock?
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Join a well established and respected Townsville practice
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Work in a varied position with genuine responsibility and autonomy
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Be part of a collaborative multidisciplinary team
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Contribute directly to the ongoing development of the practice
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Work within a supportive environment that values wellbeing and professional growth
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Receive a comprehensive handover and support during your transition into the role
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Access an attractive remuneration package reflective of your skills and experience
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📌 Office Manager (Townsville)
🏢 OnBundock
📍 Townsville