KEOMA is an independent Melbourne retailer with a passion for quality design, sustainable brands and exceptional customer experiences. Operating from our iconic Brunswick Street locations, we proudly represent a carefully curated collection of premium lifestyle brands, including FREITAG, and have built a loyal community of local customers and international visitors.
At KEOMA, we're more than just a retail store. We're a close-knit team that values authenticity, collaboration, and creativity. As a small business, everyone has the opportunity to contribute ideas, support different areas of the business, and help shape the customer experience both in-store and online.
About the Role
We're looking for an experienced and customer-focused Sales Assistant to join our team across our KEOMA and FREITAG stores.
This is more than a traditional retail sales role. You'll be responsible for delivering outstanding customer service, maintaining premium visual merchandising standards, processing online orders, supporting repair services, managing stock movements and helping ensure the smooth day-to-day operation of both stores.
As a trusted member of our team, you'll also take ownership of key-holder responsibilities, mentor junior team members, contribute to visual merchandising, and assist with maintaining the welcoming, community-focused setting that KEOMA is known for.
Key Responsibilities
Delivering exceptional customer service and creating memorable shopping experiences.
Providing expert product knowledge and recommending solutions that meet customer needs.
Processing sales, exchanges, refunds, and customer orders accurately through the POS system.
Picking, packing, and dispatching online orders.
Receiving, replenishing, ticketing, and maintaining stock presentation.




Executing visual merchandising displays and promotional changes to company standards.
Supporting inventory management through stocktakes and cycle counts.
Maintaining store presentation, cleanliness, and workplace safety standards.
Assisting with customer repair enquiries and maintaining repair records and customer communications.
Opening and closing the store, cash reconciliation and key-holder duties when rostered.
Supporting junior team members and contributing positively to a collaborative team environment.
Assisting with social media content by participating in product photography and promotional activities.
About You
At least 2-3 years' experience in retail or customer service with responsibilities beyond entry level.
A genuine passion for customer service and premium retail.
Strong sales skills with the ability to confidently recommend products and build customer relationships.
Experience using POS systems, handling cash and processing refunds and exchanges.
Strong organisational skills with excellent attention to detail.
Experience with stock management and visual merchandising.
Confidence working independently and as part of a small team.
Flexibility to work weekends, public holidays and rotating rosters.
Excellent communication skills and a proactive, solutions-focused attitude.
Why Join KEOMA?
At KEOMA, you'll become part of a supportive and passionate team that values creativity, collaboration and community.
Working with premium international lifestyle brands.
A supportive, family-oriented workplace culture.
Opportunities to contribute beyond traditional retail, including social media and brand storytelling.
Variety in your day by working across both KEOMA and FREITAG stores.
Ongoing product training and development.
The opportunity to build lasting relationships with loyal customers and be part of Melbourne's vibrant retail community.
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📌 Sales Assistant (Melbourne)
🏢 Melbourne HR
📍 Melbourne