Job Description
We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.
n You will work directly with users across the client's offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 environment.
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Key responsibilities
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Provide onsite Level 2 floor-walking support following the M365 migration
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Create and troubleshoot Outlook mail profiles
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Assist users with shared mailbox access
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Support MFA setup and configuration
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Resolve OneDrive access and synchronisation issues
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Troubleshoot Microsoft Teams in a cross-tenant environment
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Assist with SharePoint and general Microsoft 365 access issues
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Communicate clearly with users and provide a positive support experience
n
Escalate more complex technical issues to the appropriate support teams
n
n
We are seeking energetic, customer-focused M365 Floor Walkers to provide hands-on support following a Microsoft 365 cross-tenant data migration.
n You will work directly with users across the client's offices, resolving migration-related issues and helping employees transition smoothly into the new Microsoft 365 environment.
n
Key responsibilities
n
n




Provide onsite Level 2 floor-walking support following the M365 migration
n
Create and troubleshoot Outlook mail profiles
n
Assist users with shared mailbox access
n
Support MFA setup and configuration
n
Resolve OneDrive access and synchronisation issues
n
Troubleshoot Microsoft Teams in a cross-tenant environment
n
Assist with SharePoint and general Microsoft 365 access issues
n
Communicate clearly with users and provide a positive support experience
n
Escalate more complex technical issues to the appropriate support teams
n
n
Skills and experience
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Previous Level 2 desktop, service desk or floor-walking support experience
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Strong experience supporting Microsoft 365, including Outlook, Teams, OneDrive and SharePoint
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Experience supporting users following an M365 migration is highly desirable
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Understanding of cross-tenant Microsoft 365 environments
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Strong troubleshooting and problem-solving skills
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Excellent communication and customer service skills
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Energetic, approachable and comfortable assisting users face-to-face
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Able to work independently in a rapid-paced onsite environment
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n
No security clearance is required.

📌 Support Analyst-Melbourne (Victoria)
🏢 The Aquarium
📍 Victoria