An exciting opportunity exists for aReservations Agent to join our Team!
Thisopportunity is ideal for those looking to advance their career in the accommodation industry and provides the chance to work with industry leaders within a five-star, luxury hotel.
Working as a key part in our Switchboard and Reservations Department, you will assist our valued guests with all areas of their stay, while maintaining an excellent level of customer service throughout all guest interactions.
Key Responsibilities:
Answer internal and external phone calls in a professional and timely manner.
Make accommodation and food & beverage bookings, as requested.
Respond to guest & travel agent emails promptly and efficiently.
Provide accurate information regarding hotel services, facilities, and policies.
Ensure guest inquiries are handled with a high level of professionalism and courtesy.
Collaborate with other departments to ensure smooth communication and guest satisfaction.
Key Requirements:
Experience in Switchboard/Reservations or high-volume phone & email environments is required for this role.
Similar experience in a Front Office role is highly regarded.
Strong phone and email communication skills.
Ability to think on your feet in a fast-paced setting.
Intermediate understanding of Microsoft Office programs.




Knowledge & experience using Opera Cloud or other accommodation Property Management Systems is preferred, but not essential.
Proficiency in English, both written and spoken, is required for this communication focused role.
Availability to work across a 7-day roster, with shifts scheduled between 6am – 11pm.
Immediate start preferred.
Part-time or full-time employment opportunities are available for the right candidate, based on experience and proficiency.
Eligible to work in Australia with no work restrictions.
Why Join us?
Work with a passionate and welcoming Team in one of Brisbane's most iconic luxury hotels
Access industry perks and employee discounts on accommodation, coffee, and food
Dry-cleaning of work attire
Celebration of employee milestones
Warm and supportive culture
Monthly wellbeing programs
Employee recognition and career development opportunities for those who demonstrate potential.
If you have a passion for hospitality, and want to advance your career in Reservations & Switchboard we'd love to hear from you!
We look forward to receiving your application.
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📌 Reservations Agent (Queensland)
🏢 Emporium Hotel
📍 Queensland