Assistant Experience Manager (Brisbane or Sydney)
About Us:
FeverUp is both the leading global platform for entertainment discovery, and a leader in curating and promoting unique live experiences, events, and activities.
About the Position:
We are seeking a dedicated and enthusiastic Assistant Experience Manager to support our recent immersive experiences at our brand new venue in Brisbane. This Assistant Experience Manager will be responsible for assisting all daily operations experience, ensuring a smooth, safe, and enjoyable experience for all visitors with the Experience Manager. This role requires excellent leadership, organisational skills, and a passion for delivering exceptional customer service.
Start date: Brisbane
- immediate start
-
Early to mid November ****
Key Responsibilities:
Operational Management:
Supporting the Experience Manager by
ensuring the quality of the experience
taking place in the venue, including cleanliness of the site, site safety, and event operations.
Maintenance of
roster
and daily checklists.
Comfortable with technology
and willing to learn new tools
Assist with
ordering supplies
, managing
merchandise stock
, and keeping
operational expenditure (OPEX)
low
Support opening/closing procedures, cover shifts and provide operational flexibility
Event Quality:
Ensuring the quality of the experience of events taking place in the venue.
Provide a welcoming and informative introduction to all guests and have passion for
delivering positive experiences
to guests.
Handle
routine customer inquiries
and issues
Monitoring guest satisfaction
,
gathering feedback
,



and regular reporting on experience quality to Experience Manager
Team Leadership and Scheduling:
Supervise and support a team of guest attendants and technical staff, and assist training of any new staff where required.
Must possess 1-2 years of leadership or supervisory experience managing teams and staff members.
Creating and managing
staff rosters
Participation in
management meetings
with project manager
Health, Safety and Incident Management
Implement and monitor health and safety protocols.
Manage
emergency procedures
and implement first aid when necessary.
Formal
incident reporting
(e.g. for injuries or abusive behaviour) to project manager
Ensuring compliance with
local laws and internal policies
Dealing with
all contractors, suppliers, cleaning companies, and liaising with any external teams
running an event on-site.
Assisting the communication with Marketing, PR, VIPs, and corporate teams for onsite activities
Must Have:
Minimum 1+ years of experience in events, entertainment, or hospitality
Comfortable troubleshooting technical issues or reviewing system logs
Australian work authorisation is required for this position
Ability to work flexible hours, weekends, and holidays
Hold (or willing to obtain) First Aid certification and Working with Children Check
Excellent customer service and communication skills
Passionate about improving customer experience
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📌 Assistant Experience Manager (Brisbane Or Sydney) (Queensland)
🏢 FeverUp
📍 Queensland