Job Description
Are you passionate about people, love solving problems on the fly, and thrive in a fast-paced environment? Then you might be just who we're looking for!
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Alloggio – the largest short-term rental accommodation provider across Australia and New Zealand , is on the lookout for Guest Services Specialists to join our dynamic Bokarina team based in beautiful Bokarina ,Queensland.
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What's the Role About?
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As a Guest Services Specialist, you'll be the go-to person ensuring guests enjoy an exceptional stay – from the moment they book, right through to post-checkout. You'll be problem-solving, anticipating guest needs, and making sure every touchpoint is handled with care and efficiency. No two days will be the same and that's just how we like it.
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You'll be answering queries across multiple channels (phone, email, chat, even social media), helping manage arrivals, and working with our awesome support teams to keep things running smoothly behind the scenes.
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KeyResponsibilities:
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Be the main point of contact for guests from booking confirmation to after they leave
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Respond to guest inquiries across all platforms – quickly and professionally
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Build excellent relationships and turn guests into loyal fans
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Resolve guest issues with confidence, care,



and minimal fuss
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Coordinate arrivals, inspections, and ensure everything is guest-ready
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Conduct property inspections (pre-arrival and post-departure audits)
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Recommend upgrades (hello, welcome packs and fresh linen!)
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Maintain accurate records and complete daily checklists
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Collaborate with internal teams to keep everything ticking
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Be flexible and ready to jump in – we're a 24/7 operation with rosters running Monday to Sunday, including weekends
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What We're Looking For:
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Previous experience in guest services, hospitality, tourism, or high-volume customer service role
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A natural people person with strong communication and relationship‐building skills
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Calm under pressure, solutions-focused, and able to juggle competing priorities
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Growth mindset with a willingness to learn and adapt
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Strong time management and attention to detail
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A team player who lives and breathes Alloggio's values
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Tech‐savvy and comfortable navigating systems and digital channels
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Someone who loves weekend shifts – and maybe even prefers them!
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Please note we have full time and part-time roles available.

📌 Guest Services Specialist (Queensland)
🏢 Alloggio
📍 Queensland