Sales Achievement: Exceed individual sales targets and drive overall store sales objectives through proactive client engagement and strategic selling techniques.
KPIs Mastery: Demonstrate a deep understanding of the correlation between each step of the client experience and its associated KPIs. Implement advanced styling techniques to enhance cross-selling and increase average ticket size.
Clienteling
Client Engagement: Retain existing clients and the recruit recent and potential clients. Create bespoke engagement strategies for different client segments, ensuring personalized and exceptional client experiences across all touchpoints, including walk-ins, private appointments, distance sales, and partnerships.
Client data acquisition – exploit every opportunity to collect data from new potential clients, enriching the prospect data base while maintaining and updating the current client list.
Product (care & knowledge)
Product Knowledge: Possess expert-level knowledge of Valentino creations and effectively communicate their stories through compelling storytelling. Act as a point of reference for the store staff team on knowledge and storytelling techniques.
Operations
Ensure full compliance with all operational guidelines, including after-sales assistance, product transfer requests, consignment processes, and more.



Support the execution of main operational and administrative tasks, such as cycle counts, stock takes, product receiving, and documentation management.
Leverage company tools and systems (Smart XP, MY-V XP, PRISM, SAP, Training App, After Sales App, etc.) to streamline store activities. Support junior staff in the effective use of these tools (when applicable)
Team
Communicate all relevant information to store management, offering insights and recommendations to improve store operations and client engagement strategies.
Mentor junior staff to achieve exceptional client service and sales performance.
Core Competencies
Team Collaboration: Fosters a cooperative and supportive environment, contributing to collective success through seamless teamwork.
Mentorship and Knowledge Sharing: Guides and empowers colleagues, cultivating a culture of continuous learning and growth.
Strategic Communication: Demonstrates clarity, empathy, and adaptability in all forms of communication, ensuring alignment and understanding across stakeholders.
Operational Acumen : Possesses a comprehensive understanding of processes, driving efficiency and excellence in daily operations.
Proactive Problem-Solving: Anticipates needs and challenges, offering forward-thinking solutions to enhance performance and client satisfaction.
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📌 Client Advisor (Full-Time, Castlereagh) (New South Wales)
🏢 Valentino
📍 New South Wales