Warranty Administrator – multiple positions
Daimler Trucks Wagga has exciting opportunities for Warranty Administrators to join our growing team. We are part of the TriStar Truck and Bus Group with locations across NSW, Victoria and the ACT. We deliver exceptional service, reliability, and expertise in every interaction. Our teams are passionate about making a positive impact in our regions and ensuring our customers receive the best. We are home to globally recognised transport brands including Mercedes Benz, Freightliner FUSO Trucks and are proud to be an Elite Certified Dealership at 2 locations.
We have a reputation for excellence in sales, service, and parts. We value our people and offer a supportive, and inclusive environment where everyone can thrive. We believe in flexibility and provide opportunities for career growth and development. If you are passionate about the transport industry and looking to make a meaningful impact, join us!
About You
You're organised, detail-oriented and thrive in a fast-paced automotive setting. With a methodical approach to your work, you consistently meet deadlines while maintaining a high level of accuracy. You take pride in delivering quality outcomes and enjoy collaborating with a range of teams to achieve shared goals.
A experience in an administrative or warranty-related role is an advantage.
Strong proficiency in Microsoft Office applications, particularly Outlook, Word and Excel.
Excellent communication and interpersonal skills, with the ability to build positive relationships across all levels.
Basic mechanical knowledge and experience using parts catalogue systems is advantageous.
Ability to work independently while contributing to a high-performing team.
Strong organisational skills with the ability to manage multiple priorities and meet deadlines.
High level of accuracy, attention to detail and problem-solving capability.
A proactive approach and strong work ethic.
Comfortable working in a fast-paced environment with changing priorities.
We welcome applications from candidates seeking full-time, part-time, or casual employment for this position.
You must have ongoing or temporary work rights for Australian employment to apply.
Tasks & Responsibilities
Reporting to the Warranty Manager, you will partner closely with various departments to ensure a seamless experience and outstanding service for our internal and external customers.
Manage warranty claims from submission through to final resolution.
Proactively review and rectify rejected, returned and adjusted warranty claims.
Ensure repair orders, technician reports and labour times meet manufacturer standards and requirements.
Collaborate with manufacturers and cross-functional teams to deliver exceptional service outcomes.
Maintain accurate records and support continuous improvement of warranty processes.
Benefits
An attractive pay rate that is above award plus overtime.
Working within a passionate and dedicated team with fantastic heavy vehicle brands.
Be apart of a growing team with career opportunities and professional development.
Monthly BBQ's.
An opportunity to genuinely contribute to the growth of the company.
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