Job Description
Hampers and Gifts Australia Pty Ltd – Regents Park NSW
n
This role is fulltime casual until Xmas $***** per hour
n
9am - 5pm Monday to Friday
n
Based in Regents Park
n
Join our Inbound Customer Service and Corporate Outbound teams from Early October through to January. Be the first point of contact for customers via phone, email, live chat and social media, assisting with orders, delivery enquiries and product recommendations.
n
Key responsibilities
n
Be the first point of contact for customers via phone, email, live chat and social media
n
Assist with orders, delivery enquiries and product recommendations
n
Resolve issues quickly and with empathy, aiming for first-contact resolution
n
Support returns and exchanges with ease and care
n
Work closely with our warehouse and delivery partners to keep customers informed
n




Capture customer feedback to help us continually improve
n
Maintain accurate records and stay up to date with products, promotions and processes
n
Handle customer complaints professionally and in a timely manner
n
About you
n
Experience in telemarketing, retail, or customer service
n
A natural knack for making people feel heard and helped
n
Excellent communication skills and solid computer literacy
n
Experience with Shopify or Gorgias highly regarded
n
About us
n
Hampers & Gifts Australia is home to two flagship brands, The Hamper Emporium and Gifts Australia, alongside the ecommerce arm of Maggie Beer Products.

📌 Customer Service X 20 - Whv'S Welcome (Sydney)
🏢 Hampers and Gifts Australia
📍 Sydney