Jenner & Co Logistics & Supply Chain Recruitment is retained by one of its repeat clients to source their new Warehouse Operations Manager in Brisbane....
There are 3 key focus areas for this role, in order of importance being
1 - Safety
2 - Service
3 - Cost
KEY RESPONSIBILITIES
Be the site champion for health, safety and wellbeing
Conduct regular site audits and action any issues identified in a timely manner
Implement site strategies and processes to reduce safety related incidents
Review all site incident reports and take corrective action in a timely manner
Communicate all Safety briefs to all team members
Provide clear performance expectations for team members and proactively manage poor performance with the assistance of HR
Liaise with ANZ Warehouse & Distribution Manager to ensure the appropriate staff mix ie Permanent
Casual / Agency to maximise labour productivity and cost
Develop standardised process training for all warehouse functional areas i.e. receiving, put away, replenishment, picking, and dispatch.
Ensure all recent staff are trained in relevant processes and are competent within the probationary period
Conduct regular process and team member reviews to ensure process standards are being upheld
Investigate / resolve stock discrepancies in a timely manner and identify / resolve root cause of errors
Ensure regular re-slotting to locate parts in optimal locations to maximise picking and replenishment efficiency
Ensure scheduled shelf replenishment is occurring to minimise picks from bulk / emergency shelf replenishment
Conduct stock takes and cycle counts in line with business requirements
Provide recommendations for improving site efficiency and productivity Customer Service
Manage all inbound and outbound activities in a timely manner to maximise in-stock availability and same day customer expectations
Seek feedback from sales and operations teams to identify issues and improvement opportunities




Proactively communicate potential service issues to the ANZ Warehouse & Distribution Manger and customer service teams
In consultation with the ANZ Warehouse & Distribution Manager identify and implement service improvement initiatives
Lead, mentor and coach the warehouse team to achieve best in class results
In partnership with the ANZ Warehouse & Distribution Manager and the HR team hire and develop high performing team members from frontline to internal leadership roles
Deliver quality feedback to your team to support improved decision making and team development
Proactively manage underperformance
Work with the wider supply chain team to maximise service levels at the lowest cost to serve
Work with the Product / Purchasing and Marketing teams to manage new range introductions, promotions and range changes.
Work with IT to enhance SAP processes to support continuous improvement initiatives
Work with the Finance team to understand warehouse cost base and proactively manage cost
SKILLS & CAPABILITIES
LO and LF Forklift License (preferred)
Strong working knowledge of Microsoft suite; Outlook, Word, Excel, PowerPoint
Current Driver's license.
VCE Completed, Tertiary Education- preferred
SAP knowledge (highly desirable)
Excellent written and verbal communication skills
Ability to be a team player and partner across various functions within an organisation
Ability to motivate, train and mentor their team for a shared vision and success. The ability to be inspirational and balance genuine passion for people with a business focus.
Ability to manage people matters including conflict resolution and demonstrated problem-solving skills
Prioritises workload, meets deadlines and manages competing priorities under pressure
Commitment to continuous improvement, thinking 'outside the box', persevering for the benefit of the role/team/business
Self-motivated, disciplined and driven striving for success and self-improvement
#J-*****-Ljbffr

📌 Warehouse Operations Manager (Queensland)
🏢 Jenner and
📍 Queensland