Job Description
An exciting and career defining opportunity to be part of a high-tech Operational Customer Centre at Foundry Rd Depot, Seven Hills as a OCC Controller has opened up and CDC welcomes the applications of all who are willing to start or make a change in their career by joining one of the largest providers of public transport in Australia.
n
As an OCC Controller your role will be to monitor bus service performance in a real-time environment and minimise service delays using online support systems, handle emergencies and restore service after disruptions.
n
This is a unique opportunity to learn from and be part of a highly qualified and experienced team which thrives on performing to achieve positive outcomes.
n
What you will do but not be limited to:
n
n
Monitoring On-Time-Running (OTR) of bus fleet using PTIPS and up-to-date driver information. Maintaining KPI's as per contractual requirements with TfNSW
n
Using TRBOnet radio system to contact the bus fleet and responding to call back and open channel requests
n
Identifying and clarifying information obtained by drivers over the radio and resolving issues
n
Liaising with mechanical staff in relations to breakdown and faults within the fleet on the road. Organizing mechanics attending to breakdown or change over bus
n
Escalating major accident/incidents to relevant parties and arranging CDC representation to attend scene.Liaising with representative once on site
n




Facilitating transfer of passengers from services by requesting other services to assist such as replacement buses or repair services
n
Monitoring Regional and Special event services.Liaising with Marshals on site and drivers on passenger
loadings.Despatching
services in conjunction with passenger bump in and bump out requirements
n
General broadcast to drivers regarding safety issues, hazards and instructionsto drivers
n
Communicating with mechanical staff, providing details of break downs and faults within the fleet on the road, and directing them to the location when required
n
Liaising with depots and contacting drivers with their requests and provide instructions
n
Liaising with external parties with issues that affect the fleet
n
Answering public transport timetable information requests from drivers using PTIPS, Timetables and Transport NSW trip planning website
n
Reviewing documentation sent by other parties on potential service impacts
n
n
What you must have:
n
n
Ability to think in a logical thought process, remain calm in changing priorities and challenging situation and circumstances; and providing prompt and professional services to the bus drivers
n
Willing to work in a varied shift pattern including alternate weekend shift
n




Fluent in English with excellent verbal and written communication skills
n
Able to maintain a friendly, calm and skilled manner and strict confidentiality at all times
n
Able to identify and rectify problems and issues in a timely manner
n
Comfortable dealing with people (employees and customers) from a wide diversity of culture and respect cultural differences
n
Proficiency in computer skills and comfortable to learn new technologies
n
Willing to undergo a pre-employment medical assessment
n
Must have or willing to obtain a Working With Children Check for Paid Employment purpose.
n
n
About CDC NSW:
n
CDC NSW is the largest private bus operator in NSW. Our reputation is built on a proven record of delivering safe, reliable and timely connections that help people get where they need to be.
n
Our people are our greatest asset, we take pride in serving our community and our culture supports individual needs. We are a down to earth business that prioritises authenticity over corporate formalities.
n
CDC NSW is an Equal Employment Opportunity employer committed to building a diverse and inclusive workforce that reflects the communities we serve.
n
We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse communities, veterans, mature-age applicants and members of the LGBTQIA+ community.

📌 Occ Controller (New South Wales)
🏢 ComfortDelGro Corporation Australia
📍 New South Wales