23 Sep
|
Shoptalk
|
New South Wales
23 Sep
Shoptalk
New South Wales
EatClub in Sydney is seeking a CX Capacity & Incident Readiness Manager to shape how we prepare for and respond to demand surges across CX, Product, and Engineering. You will design capacity models, contractor benches, and incident playbooks to keep service smooth during campaigns and outages.
You'll own the end-to-end workflow after incidents, track outcomes, and continuously improve routing, staffing, and AI-assisted tools.
#J-*****-Ljbffr
📌 Cx Readiness & Incident Response Lead (New South Wales)
🏢 Shoptalk
📍 New South Wales