Job Description
Senior Service Technician | Airmakers Air Conditioning Services Pty Ltd
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We're not lookin' for another install cowboy or a call-centre-trained "tech" who needs three goes to find a fault.
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We're chasing a proper senior service technician.
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Someone who walks onto site, scopes the setup, hears the rattle, sees the leak — and already knows the next three steps.
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You still like being on the tools.
n You take pride in your finish.
n And you don't lose your cool when the job goes sideways.
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You're sharp with diagnostics.
n Tight with your vehicle.
n Steady when juniors need a hand.
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You don't need hand-holding — you need room to lead.
n And a company that's not running on chaos and crossed fingers.
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You're looking for something better.
n But it's got to be worth it.
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You want structure. respect. trust.
n You want work you're proud of.
n And a team that backs each other up without the drama.
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You want to step up — not off the tools, just into more responsibility.
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And that's exactly what this is.
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About Us:
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We're Airmakers Core Services Pty Ltd — a Western Sydney-based, proudly independent company known for quality work across commercial, light industrial services and maintenance.
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We run a tight crew with strong systems and steady workflow. no mess, no dead days.
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Our focus is service — not smash-and-grab installs.
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We don't do egos.
n We don't do "near enough".
n And we don't do three-hour "team-building" lunches that waste your time.
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We do clean finishes, clear comms, sharp thinking, and backing our techs to lead from the front.
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And right now, we're looking for a senior tech who's ready to raise the bar with us.
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Reasons to join Airmakers:
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no weekend work – Saturdays and Sundays are yours
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tight-knit crew – no egos, no slackers, no cliques
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clear job expectations – no shifting goalposts, no confusion
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training + upskilling – we'll back you to keep growing
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treated like a skilled – your work and time are respected
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supportive leadership – you're not left hanging in the field
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career progression – mentor, lead, step up — without stepping off the tools
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we're growing, not slowing – the pipeline's strong and steady
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company vehicle – fully stocked, fuel card for you to use on the job.
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We work all over Sydney & Western Sydney whilst also completing various projects all over NSW.
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About the role:
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This is a hands-on leadership role.
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You'll still be on the tools — but you'll also be the standard-setter in the field.
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take the lead on service calls, maintenance and breakdowns — from ducted systems to vrv
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own the diagnosis, guide the apprentice, and get the job done properly
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coach junior techs — don't just bark orders, actually teach
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keep Servicem8 sharp — real-time notes, photos, no memory-based guessing
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stay in touch with the service manager — flag delays, client feedback, follow-ups
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help spot upsells, quote support, and customer upgrades where needed
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represent the brand in the field — clean, respectful,



reliable
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You're trusted to manage your day and your jobs — the right way.
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What you'll actually be doing:
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diagnosing and repairing split, ducted, vrv/vrf and multi-head systems
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owning jobs from start to finish — clean, correct, client-ready
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leading by example on-site — safety, standards, attitude
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mentoring apprentices and junior techs — show your thinking, build their skills
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documenting properly in servicem8 — job notes, materials, before/after photos
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managing your van stock — restock ahead of time, not after the fact
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helping identify quote and upgrade opportunities
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maintaining clean, compliant sites — zero shortcuts, zero mess
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being proactive with communication — no ghosting the office or clients
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showing up on time, prepared, and with the right mindset
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What you'll need:
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certificate iii in air con & refrigeration
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arctick refrigerant handling licence
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white card + valid driver's licence
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5+ years hands‐on in service and maintenance
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proven experience mentoring or leading others on‐site
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strong comms + client relationship skills
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confidence using Servicem8 or similar job software
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pride in your work, and zero tolerance for dodgy jobs
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what good looks like:
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95%+ of jobs completed on time and to spec
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100% of jobs updated in Servicem8 with clean notes + photos
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<5% repeat callouts within 30 days
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van kept clean + stocked weekly — photos submitted
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quotes supported within 48 hours of diagnosis
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upsell wins + opportunities flagged proactively
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zero safety breaches, fully compliant sites
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📌 Senior Service Technician (South Australia)
🏢 Airmakers Air Conditioning
📍 South Australia