You will own the ITSM engagement in front of the client. You establish the requirement, build the solution to fit how the client's workplace actually behaves, and deliver the solution directly or with other team members.
Key responsibilities
JSM implementations and redesigns for enterprise and government clients
ESM deployments taking JSM beyond IT into HR, legal, facilities, and other service teams
ServiceNow to JSM migrations
Assets and Enterprise Asset Management builds
Complex approval routing, multi team workflows, and integrations across the Atlassian suite and with external systems
Contribute to extending JSM with AI alongside client delivery
Run workshops and present designs to clients
About you
Hands on JSM configuration experience across request types, workflows, SLAs, automation, and permissions
Working knowledge of APIs and scripting to support integrations with systems outside the Atlassian suite
Experience working directly with clients or business stakeholders on requirements and design
Written and spoken English at the standard enterprise and government clients expect in workshops and design documentation
The judgement to find the process need behind a stated request,



and to ask for a peer review when a design decision is uncertain
Full Australian work rights, with no visa sponsorship available for this role
The ability to obtain an Australian Government security clearance
ITIL 4 Foundation and Atlassian certifications are well regarded, and we will fund them if you do not hold them yet
About us
Systemology is a Sydney based Atlassian Gold Partner. We have designed and delivered Jira Service Management and ITSM for enterprise and government organisations since ****, and over 90% of our delivery work is JSM. At Systemology, JSM and ITSM are the entire practice. We are also extending JSM with AI. We have connected Claude to Jira, we are working towards certification as an Anthropic partner, and we are developing apps for the Atlassian Marketplace.
Three days a week in our Pymble office, Tuesday to Thursday
Travel is minimal, in the order of 10 days a year
Small delivery team. You report to a director and you are in the room for the decisions
We fund Atlassian certifications and professional development
Package is negotiable for the right person
#J-*****-Ljbffr

📌 Jira Service Management Consultant (Atlassian Itsm) (Sydney)
🏢 Systemology
📍 Sydney